What are the responsibilities and job description for the Order Processor III (Monday to Friday 8:30am to 5:30pm) position at Crown World?
Essential Functions:
- Opens inbound cases and applies spray.
- Scans case with image capture system to take digital picture of case.
- Scans tracking number and Rx associated with case.
- Applies labels and tags to cases, Rx sheets, and other items in case box to ensure accurate case routing.
- Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
- Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
- Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
- Ensures items listed on invoice matches case box contents.
- Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
- Ensures work area is maintained in a clean and orderly state throughout work shift.
- Partners with Shipper/Distributor to validate outbound production.
- Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
- Locates and corrects errors related to orders; asks for assistance when needed.
- Inputs prescription with corresponding case codes into Customer Management system.
- Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
- Tracks production status throughout day.
- Researches invoices needing credits; credits old charges and bills new charges for assigned accounts.
- Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
- Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
- Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL .
- Applies appropriate shipping charge to each outbound case.
- Performs other related duties and projects as business needs require at the direction of management.
Education and Experience:
- High school diploma or equivalent.
- Minimum three (3) years of related experience.
Pay Range: $18.00-$19.50/hr.
Salary : $18 - $19