What are the responsibilities and job description for the West Coast Inside Sales & Customer Service Representative position at Crown USA, Inc.?
About Crown USA
Crown USA is a leader in pavement marking materials, committed to innovation and exceptional customer service. Join our team and support customers nationwide with high-quality products and responsive service.
Position Summary
We are seeking a motivated West Coast Inside Sales & Customer Service Representative to support our West Coast customers and regional sales team. This hybrid role blends in-office collaboration at our Thomaston Georgia location with remote work, ensuring excellent customer engagement and efficient order processing aligned with West Coast business hours. This role may be eligible for remote work.
Key Responsibilities
- Prospect and call on new and existing West Coast customers to generate leads and new business.
- Manage quotes in SAP, following up diligently to confirm orders or understand lost opportunities.
- Submit quotes to the Order Fulfillment team for production, inventory allocation, and shipping.
- Coordinate with Order Fulfillment to communicate shipping dates and tracking details to customers and sales reps.
- Maintain accurate customer interaction records in CRM and SAP.
- Collaborate closely with West Coast outside sales reps and the order fulfillment team based in Georgia.
Work Schedule & Time Zone Coverage
This position follows a 40-hour workweek with a hybrid schedule designed to support West Coast business hours while fostering in-person teamwork in Georgia. 10AM-7PM EST
Full coverage of West Coast business hours (8 AM to 4 PM PST)
Qualifications
- 2 years in inside sales or customer service, preferably B2B
- Experience with SAP™ or similar ERP systems a plus
- Experience with Salesforce™ CRM or similar a plus
- Strong communication and organizational skills
- Self-motivated, able to work independently and in a team
- Comfortable working a hybrid schedule aligned with West Coast hours
- Traffic Industry knowledge a plus
What We Offer
- Competitive salary and benefits
- Hybrid work environment, mobile and internet monthly benefit
- Collaborative team culture
- Opportunities for growth and development
Ready to join Crown USA and make an impact supporting West Coast customers? Apply today!
This position offers a competitive base salary plus incentives, benefits, 401k, and PTO. Crown USA is an EEOC. Come grow with us! hr@crownusa.com (706) 553-9500
Crown USA is an Equal Opportunity Employer.