Director, Quality

Crown Technical Systems, a Flex Company, is a leader in power distribution and protection systems concentrating on sophisticated, state-of-the-art relay and control panels, medium voltage switchgear, and enclosures (power/control buildings/ E-Houses). We specialize in customized, turn-key solutions that ensure safe, secure, and reliable power distribution. Working at Crown Technical Systems offers a dynamic and rewarding career path for individuals seeking to power the world. Through hands-on training, mentorship, and a culture of internal promotion, we empower you to reach your full potential and contribute to projects that truly matter.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

Principle Accountabilities:

• Surveys and evaluates future and current vendors.
• Prepares and implements QA Policies and Procedures.
• Reviews discrepancy reports and implements corrective actions.
• Reports progress to customers as required. Maintains contact with customers to ensure their business needs are met or exceeded.
• Conducts presentations to staff as required.
• Establishes QA objectives and creates plan of action.
• Cooperates with top management personnel in formulating and establishing company policies, operating procedures and goals.
• Evaluates content of reports from product assurance program department heads and confers with top management in formulating fiscal budget for product assurance program.
• Confers with engineering about quality assurance of new products designed and manufactured.
• Reviews technical publications, articles and abstract to stay abreast of technical developments in industry.
• Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
  
  

Knowledge / Skills / Abilities:

• Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses.
• Must have knowledge of relevant regulatory standards and applicable regulations.
• Demonstrated skills in project management and ability to train others to lead projects.
• International travel may be required.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability and statistical inference to practical situations.
• Ability to think strategically, define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  
  

Certificates, Licenses, Registrations:

• NA
  
  

Scope / Impact:

• Impacts the long-term (annual) direction and financial or operational success of the function and/or site. Approves and/or creates functional processes or technologies. Establishes and ensures effective achievement of functional strategic plans and objectives for the site. May have P&L responsibility for the function. Develops plans for structuring and implementing major initiatives.
  
  

Decision Making / Discretion:

• Makes decisions for the function and the site. Decisions may affect site.
  
  

Supervision / Leadership:

• Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are part of site work life. Provides strategic leadership for the function and the site
  
  

Work Environment:

• While performing the duties of this job, the employee is occasionally exposed to work that requires repetitive motion. The noise level in the work environment is usually moderate.
  
  

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. Specific vision abilities required by this job include close vision
  
  

Crown Technical Systems is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Crown Technical Systems, you must complete the application process first).