What are the responsibilities and job description for the Customer Service Specialist position at Crown Solutions India Pvt Ltd?
Details of the Position:
Skill: Customer Support Executive
Location – Onsite work at our Client Project Location in Belfast, ME
Duration : Contract is for 6 months extendible to 1 year
Work Authorization: Only US Citizens
Expected project Start date : Immediate
There would be two rounds of Interviews .
Below is a summary of the work involved:
Job Description
Takes ownership towards driving and achieving set goals related to productivity, quality controls set for the team.
Be responsible in understanding workflow directives .
Essential Functions (Duties and Responsibilities): Each resource shall be trained and prepared to do the following tasks and meet the following requirements:
- Create payer portal credentials in a secured environment through co-ordination with relevant team members
- Perform tasks or related responsibilities and achieve desired output on specified process.
- Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services
- Responsible to maintain important logs and documentation regarding the details of the tasks performed
- Support an environment of accountability and management against goals
- Work with internal stakeholders to identify and resolve work related issues impacting individual clients and/or discrete lines of business
Education & Experience Required:
- Bachelor’s degree or equivalent
- Fresher or up to 1 year experience in fast paced environment
Knowledge & Skills:
- US Healthcare knowledge is a plus, but not mandatory
- Good communication skills
- Ability to clearly articulate actions taken and next steps
- MS office skills