What are the responsibilities and job description for the Customer Service Representative position at Crown Seating?
Job Summary:
Crown Seating is an industry leader in the design and manufacturing of ergonomically correct dental and medical stools and music engineer seating. Crown Seating is seeking a seasoned Customer Service Representative to join our team. Learn more about Crown Seating at https://https//crownseating.com.
Responsibilities:
· Build and maintain strong customer relationships by ensuring effective communication, promptly responding to customer inquiries. Communicate with customers on a timely basis regarding order status, warranty coverage, and parts availability.
· Enter customer orders into Crown Seating systems, paying close attention to detailed specifications.
- Utilize strong problem solving skills and cross-functional collaboration to achieve satisfactory resolutions to issues. Work effectively with senior management, production department, and the accounting department.
· Process customer returns, warranty replacements, and manage the customer demonstrator program.
· Conduct planning for trade shows, including booth registration, travel arrangements, shipping products to show locations, booth setup and teardown. Attend trade shows and represent Crown Seating in a professional and knowledgeable manner.
· Perform various office administration tasks.
· Other duties as assigned.
Requirements:
- Experience with Microsoft Office products.
· Exceptionally customer-focused with advanced written and verbal communication skills.
· Willingness to remain flexible and adapt to change as we improve our processes.
Preferred Qualifications:
· Associate or bachelor’s degree preferred.
- Experience with QuickBooks Accounting.
- Experience with HubSpot software.
Benefits:
· Health insurance
- Dental insurance
- Paid time off
- Holiday time off
Salary : $21 - $25