What are the responsibilities and job description for the Inside Sales Account Manager position at Crown Media Service?
Company Description We are a family-owned, full-service media company based in Big Rapids, Michigan, with a strong focus on community service and charitable initiatives. Our team brings over 49 years of combined experience in the charitable and nonprofit sector, having helped raise millions of dollars to support local communities across the United States. We specialize in creating highly effective community service announcements that address critical issues such as saving lives, preventing child abuse, supporting veterans, and combating addiction. Joining our organization means contributing to meaningful, mission-driven media campaigns with a direct positive impact on communities nationwide.
Role Description The Inside Sales Account Manager is a full-time, on-site role based in Chicago, IL. This position is responsible for managing a portfolio of client accounts, conducting outbound and inbound sales calls, and presenting media solutions that align with clients’ community service and marketing objectives. The role includes nurturing client relationships, preparing proposals, negotiating terms, and ensuring timely follow-up to drive revenue and long-term partnerships. The Inside Sales Account Manager will collaborate with internal teams to coordinate campaign details, monitor performance, and address client inquiries to ensure a high level of satisfaction. Daily activities also involve maintaining accurate records in CRM systems, meeting sales targets, and contributing feedback to improve sales processes and offerings.
Qualifications
Role Description The Inside Sales Account Manager is a full-time, on-site role based in Chicago, IL. This position is responsible for managing a portfolio of client accounts, conducting outbound and inbound sales calls, and presenting media solutions that align with clients’ community service and marketing objectives. The role includes nurturing client relationships, preparing proposals, negotiating terms, and ensuring timely follow-up to drive revenue and long-term partnerships. The Inside Sales Account Manager will collaborate with internal teams to coordinate campaign details, monitor performance, and address client inquiries to ensure a high level of satisfaction. Daily activities also involve maintaining accurate records in CRM systems, meeting sales targets, and contributing feedback to improve sales processes and offerings.
Qualifications
- Candidates should possess strong Inside Sales and Account Management skills, with experience managing multiple client relationships and sales cycles.
- Candidates should possess excellent Customer Service and Customer Satisfaction skills, focused on responsive communication and problem resolution.
- Candidates should possess advanced Relationship Building skills to establish trust, foster long-term partnerships, and deepen client engagement.
- Strong verbal and written communication skills, including the ability to present solutions and negotiate effectively.
- Comfort with CRM tools, sales reporting, and basic data analysis to track performance and identify opportunities.
- Ability to work on-site in Chicago, IL, manage time effectively, and meet or exceed defined sales goals.
- Prior experience in media, advertising, or nonprofit-related sales is beneficial but not required.
- Associate or Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.