What are the responsibilities and job description for the ASSISTANT PRODUCTION MANAGER position at CROWN LINEN LLC?
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GENERAL PURPOSE |
The Assistant Production Manager oversees performance, output, and safety during an assigned shift. This leadership role reports to the Production Manager and is critical in ensuring smooth, high-volume production in a clean, fast-paced environment. Crown Linen operates 365 days a year, so a flexible schedule including weekends and holidays is required.
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DUTIES AND RESPONSIBILITIES |
- Support the Production Manager in overseeing laundry operations across all departments (receiving, sorting, washing, folding, and distribution)
- Support team leads and resolves workflow or personnel issues promptly
- Ensure compliance with housekeeping, quality control, safety, and sanitation standards
- Monitor and report on labor, productivity (PPOH), and cost metrics
- Assist in preparing reports: daily KPIs, labor reports, operating logs, and customer feedback
- Coordinate with Engineering to maintain and troubleshoot production equipment
- Train, coach, and support staff on production methods and safety procedures
- Participate in hiring, training, reviews, and disciplinary processes
- Support emergency responses and customer issues as needed
- Promote employee engagement, retention, and team development
- Assist in maintaining OSHA compliance and regulatory training
- Maintain expected PPOH (e.g., 130 )
- Support continuous improvement initiatives and implement process improvement initiatives using Lean or Six Sigma tools
- Build a high-performing, safety-conscious, and accountable team environment
This position description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job. An individual must be able to perform all the duties and responsibilities listed in a fully competent manner to be considered successful in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.
Qualifications:|
QUALIFICATIONS |
- Bachelor’s degree in business, Operations, Logistics, or related field (or equivalent experience)
- 5 years of supervisory experience, preferably in laundry, manufacturing, logistics, commercial, warehouse or distribution operations
- Strong understanding of production metrics (e.g. PPOH), cost control, and workflow optimization
- Experience in high-volume, time-sensitive environments (e.g. logistics, 3PL, commercial laundry, or manufacturing)
- Working knowledge of laundry equipment and washroom chemistry is a plus
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Bilingual English/Spanish preferred
- Strong organizational and multitasking skills
- Strong interpersonal and communication skills; team-builder with a hands-on leadership style
- Knowledge of OSHA and safety standards
- Familiarity with Lean Manufacturing, Six Sigma, or other process improvement methodologies
- Working knowledge of warehouse management systems (WMS) or production tracking tools l
- Experience working with industrial laundry or high-volume production equipment
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WORKING CONDITIONS |
AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY |
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Inside work: protected from weather conditions |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Outside work: no effective protection from weather |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Both inside and outside work: activities occur both inside and outside an office enclosure |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Noise: employees must shout to be heard over ambient noise level (hearing protection required) |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Vibration: exposure to oscillating movements of extremities or whole body |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc. |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Terminal viewing: extended viewing of screens |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc. |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Oils: air and/or skin exposure to oils and other cutting fluids |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Respirator: use of a respirator is required |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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Physical stamina: due to emergency or work load demands, subject to extended work hours requiring stamina beyond normal demands or levels |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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None: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical office or administrative environment) |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
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ACTIVITY |
FUNCTION |
AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY |
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Essential |
Non-Essential |
Rarely |
Occasionally |
Frequently |
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Standing (on a hard surface) |
X |
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X |
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Walking |
X |
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|
X |
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Talking |
X |
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|
X |
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Hearing |
X |
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|
X |
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Seeing |
X |
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X |
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Pushing up to 50 lbs. |
X |
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X |
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Pulling up to 50 lbs. |
X |
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|
X |
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Lifting or carrying up to 50 lbs. |
X |
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|
X |
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Moving (continuous motion) |
X |
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X |
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Reasoning or solving problems |
X |
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X |
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Reading |
X |
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X |
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Writing |
X |
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|
X |
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Performing mathematical calculations |
X |
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X |
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Adhering to deadlines under pressure |
X |
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X |
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Learning or retaining technical information |
X |
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X |
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Interacting with customers or visitors |
X |
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X |