Maintenance Engineer

Company Description

Crown Hotel & Travel Management, located in Wilmington, North Carolina, is a successful hotel development and management company known for its strong work ethic, exemplary leadership, and commitment to excellence. Focused on growth for its owners, employees, and the company, Crown Hotel & Travel Management operates award-winning hotels that consistently exceed guest expectations for quality and service. The company manages a diverse portfolio of hotels across North and South Carolina, including prominent brands such as Hampton Inn, Tru by Hilton, Home2 Suites, and Holiday Inn Express. By fostering leadership and community involvement, Crown encourages its team members to contribute actively to both the organization and the broader community.

Role Description

This is a full-time, on-site role for a Maintenance Engineer at the Home2 Suites in Sneads Ferry, NC. The Maintenance Engineer will be responsible for overseeing and performing regular maintenance tasks, executing preventive maintenance schedules, and ensuring that all equipment and systems are operating efficiently. Specific duties include diagnosing and resolving equipment malfunctions, addressing guest maintenance requests, conducting inspections, and performing general repair work. The candidate will collaborate with team members to continuously ensure the hotel property is in excellent operational condition and adheres to safety standards.

Responsibilities

• Be able to work a flexible schedule
• Always wear a provided Maintenance uniform and nametag on property
• Perform routine maintenance throughout the property, to include painting, carpet/floor cleaning, etc.
• Perform minor adjustments on HVAC systems, including the repair and/or replacement of air conditioning units
• Maintain proper equipment and supply inventory; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies
• Perform minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, etc.
• Regularly perform Preventative Maintenance (PM’s)
• Smile, acknowledge, and greet guests while in guest rooms or any other area of hotel
• Announce presence and enter guest rooms in accordance with Company standards and procedures
• Respond to guests’ requests for immediate repairs
• Maintenance of indoor pool
• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
• Report lost-and-found items in accordance with hotel procedures
• Meet all brand compliance standards and QA set forth by Hotel brand

Common Guest Areas (Interior and Exterior)

• Clears trash and empties property trash containers daily as well as dogi pot
• Sweeps and cleans sidewalks and stairs as needed (trash and weather related)
• Clears debris from parking lot, landscaping, and dumpster area daily
• Vacuums pool daily

Qualifications/Requirements

• High school diploma or equivalent
• Prefer at least one (1) year of related general repair
• Must have basic working knowledge of plumbing, painting, HVAC, electrical, and/or general repair skills
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 50% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 50 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance
• Must be able to frequently use a computer maintenance management system to record all maintenance actions.