What are the responsibilities and job description for the Front Desk Agent Hampton by Hilton Sneads Ferry position at CROWN HOTEL & TRAVEL MANAGEMENT LLC?
Step into a rewarding career with Crown Hotel & Travel Management, LLC - where opportunity meets excitement in the world of hospitality. Whether you're leading the way in hotel management, creating memorable guest experiences on the front lines, or making the magic happen behind the scenes, there is a place for you to thrive. Discover endless possibilities for growth, dynamic career paths, and the chance to be a part of an industry that's all about creating unforgettable experiences.
Part-Time
Benefits
- Insurance (Medical, Dental and Vision)
- Supplemental Insurance
- Enhanced Paid Time Off (PTO) Plan
- Paid Training
- Fantastic Company Culture
Job Responsibilities
- Receiving accommodation reservations from visitors
- Taking the details of all arriving guests including payment information
- Allocating rooms to all guests
- Providing information to guests about the procedures, policies, and facilities of the hotel
- Providing the guest with the necessary tourism information
- Handling all customer concerns and queries
- Issuing receipts to the guests
- Ensuring the safety and security of all guests
- Maintain all guest reservations in accordance with credit card security requirements
- Balance and properly account for cash drawer at the desk for each shift
- Maintain all training requirements as set forth by General Manager
- Assisting guests with safety deposit box forms and keys as outlined by GM
- Wear a provided uniform and name tag at all times on the property
- Perform routine cleaning throughout the work area
- Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
- Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
- Respond to guest’s requests for immediate repairs
- Report lost-and-found items in accordance with hotel procedures
- All other assigned duties
Qualifications/Requirements
- High school diploma or equivalent
- Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $13 - $14