What are the responsibilities and job description for the Sr NOC Analyst position at Crown Castle?
For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.
Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results
Role
The Sr. NOC Analyst will oversee the configuration, layout, and maintenance of the entire network. This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center. The Sr. NOC Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable. This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives. The Sr. NOC Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms. The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metrics of the performance within our deployed infrastructure.
Responsibilities
Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience/Minimum Requirements
Reports to: NOC Supervisor
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). Rotational Holiday coverage is expected.
Your Company Benefits
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.
The pay range offered for this position is $37.07 - $50.96 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results
Role
The Sr. NOC Analyst will oversee the configuration, layout, and maintenance of the entire network. This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center. The Sr. NOC Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable. This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives. The Sr. NOC Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms. The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metrics of the performance within our deployed infrastructure.
Responsibilities
- Thoroughly investigate and analyze Crown Castle Fiber infrastructure to determine root cause of service impairments.
- Plan, validate, and execute corrective measures on Crown Castle Fiber Optical and Data network in a timely fashion, meeting or exceeding SLA guidelines.
- Ensure internal teams and leadership receive clear and concise ticket updates with regularity.
- Provide peer-to-peer support for both Network Analysts & NOC Technicians.
- Demonstrate proficient handling of Crown Castle Monitoring Systems (Netcool) to quickly identify and repair network events.
- Draft (and conduct) change management events as needed following troubleshooting of the Crown Castle network.
- Strong understanding of server administration and data center operations.
- Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
- Effective communication and teamwork skills to collaborate with cross-functional teams and external partners.
- Detail-oriented and organized, with a commitment to maintaining accurate network documentation.
- A strong sense of ownership and dedication to ensuring customer network stability and reliability.
Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience/Minimum Requirements
- 3 years telecommunications experience.
- Solid understanding of network technologies and communications protocols.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work with minimal supervision.
- Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms.
Reports to: NOC Supervisor
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). Rotational Holiday coverage is expected.
Your Company Benefits
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.
- Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
- Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
- New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
- Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
- Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
- Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
- Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
- 10 company holidays plus 2 floating holiday.
- All offices provide free beverages and snacks.
The pay range offered for this position is $37.07 - $50.96 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Salary : $1,000 - $10,000
