Maintenance Process Manager

Position Title: Maintenance Process Manager (T4)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Role

Supports operations by ensuring proper care of facilities by managing outsourced work, resolving maintenance related items, and addressing site issues in accordance with appropriate budget, standards, policies, procedures, rules, and regulations.

Responsibilities

• Manage and review tickets as they are generated and ensure they are opened and categorized/triaged accurately.
• Effectively manage maintenance tickets on assigned facilities to ensure proper resolution in accordance with company standards, policies and procedures, rules, regulations, and budget.
• Ensure all tickets are properly triaged for resolution; prioritize issues with Manager of Maintenance Operations, field technicians, customers, jurisdictions, landlords, and other cross-functional departments as required (develop appropriate recurring maintenance and site-specific issue resolution schedules).
• Work cross-functionally to ensure that all maintenance and other issues requiring immediate action are promptly and effectively resolved.
• Create maintenance and repair scope and schedule of work documents; bid and award projects in accordance with competitive bid policy.
• Work closely with contractors, suppliers, field technicians, and cross-functional support to ensure project timelines and budgets are effectively managed.
• Provide reporting and analysis on all inspection and maintenance activities specific to cost, scope, and resolution schedule, including preparation of financial guidance in coordination with Manager of Maintenance Operations
• Work with various internal departments to comply with companywide initiatives that maintain the structural integrity and safety of Crown Castle facilities, which includes but are not limited to concealment/stealthing, guy anchor inspections, and safety climb system repair/replacement.
• Provide resource support (contractors, materials, and equipment) making sure they are available, and cost effective for use in, maintenance work, disaster recovery or other related work at Crown Castle facilities.
• Support other cross-functional departments within Crown Castle with special projects and requests.

Education/Certifications/Licensure

• High School diploma or equivalent
• Associates degree, two year technical degree or equivalent military/special electronics training experience strongly preferred

Experience/Minimum Requirements

• Minimum four (4) or more years of field operations experience working with site maintenance and repair including general conditions, vegetation, access roads, tower lighting systems or similar systems as well as general office administrative experience and solid financial acumen.

Expectations

• Field operations experience managing or maintaining tower sites
• Knowledge in tower construction
• Experienced with MS Excel and other off-the-shelf computer software programs
• Ability to understand and analyze basic financial reports
• Ability to read and understand surveys, construction drawings and technical schematics
• Effective communications skills required
• Ability to lead and influence others

Organizational Relationship

Reports to:  Manager Maintenance Operations

Title(s) of direct reports (if applicable):  N/A

Work Plan: To optimize collaboration, relationship building, and key stakeholder engagement, this role aligns to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The pay range offered for this position is $40.87 - $56.20 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.