What are the responsibilities and job description for the Customer Support Associate position at Crown & Card New York?
Crown & Card New York is looking for a Customer Support Associate to form part of our expanding team. Here, we understand that exceptional customer experiences begin with exceptional people. Whether you're entering the workforce or looking for your next career opportunity, every Customer Support Associate is equipped with the tools needed to succeed.
As a Customer Support Associate, you'll interact directly with customers, provide accurate information about products and services, resolve questions with professionalism, and ensure every interaction leaves a positive impression. We believe in recognizing hard work, supporting career development, and promoting from within, giving every Customer Support Associate the opportunity to advance based on performance.
Responsibilities of the Customer Support Associate:
- Deliver friendly, face-to-face customer support while maintaining a professional and welcoming attitude.
- Assist customers by answering questions and providing clear information about available products, services, and promotions.
- Listen carefully to customer needs and recommend solutions that align with their preferences.
- Resolve customer concerns efficiently while creating a positive overall experience.
- Accurately complete customer enrollments and maintain attention to detail throughout the process.
- Collaborate with other Customer Support Associates to maintain product exposure, brand growth and achieve set goals.
Qualifications and skills of the Customer Support Associate position:
- Excellent verbal communication and active listening skills.
- Have a customer-first approach.
- Quick learner who enjoys working in a fast-paced environment.
- Ability to remain organized while managing multiple customer interactions.
- Customer service, retail, hospitality, or sales experience is an asset but not required.
As a Customer Support Associate, you'll receive hands-on training designed to strengthen your communication skills, build your confidence, and prepare you to deliver outstanding service while representing our clients. We look forward to helping you build valuable experience while contributing to a team committed to delivering exceptional customer service. Apply today!
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
Salary : $50,000 - $60,000