Manager, Legal Network Support

GENERAL SUMMARY:

This position has a primary responsibility for the day-to-day leadership and performance of the Affidavit Operations team. This position ensures affidavit requests are received, reviewed, executed, notarized, quality checked, tracked, and returned accurately, timely, and in accordance with established procedures, service levels, legal requirements, and operational controls.

The Manager is accountable for production performance, workload allocation, staffing and capacity, quality, turnaround time, inventory management, employee performance, and issue resolution. This position leads Team Leads, Affiants, and operational support staff while fostering a culture of accountability, collaboration, continuous improvement, and regulatory compliance.

The Manager reports to the Director of Legal Operations and is responsible for translating departmental priorities into daily execution. The position partners with Legal, Compliance, Technology, Analytics, Media Operations, Vendor Management, and Collection Vendor Support to resolve operational issues and improve the efficiency, quality, and scalability of Affidavit Operations.

DUTIES AND RESPONSIBLITIES:

Operational Leadership

· Lead the daily operation of the Affidavit Operations team, ensuring requests are processed accurately, timely, and in accordance with established procedures and service levels.

· Manage work allocation, staffing, coverage, capacity, and operational priorities based on volume, aging, urgency, and business needs.

People Leadership and Development

· Lead, coach, and develop Team Leads, Affiants, and operational support staff.

· Establish clear performance expectations and address productivity, quality, attendance, training, and performance concerns.

Production and Performance Management

· Monitor affidavit volumes, productivity, cycle times, aging, backlog, quality, holds, rework, and service-level performance.

· Use operational reporting to identify trends, bottlenecks, capacity concerns, and improvement opportunities, and provide regular updates to the Director of Legal Operations.

Quality and Compliance

· Ensure affidavit review, execution, notarization, quality control, tracking, and return activities follow approved procedures, documentation standards, and applicable requirements.

· Maintain audit readiness, monitor operational controls, and escalate potential legal, compliance, quality, or document-integrity concerns.

Exception Management

· Ensure affidavit holds, exceptions, rejections, and cancellations are accurately documented, tracked, escalated, and resolved.

· Partner with Legal, Compliance, Technology, Analytics, Media Operations, Vendor Management, and Collection Vendor Support to resolve issues affecting affidavit completion.

Process Improvement and Change Management

· Identify and implement opportunities to improve workflow, productivity, quality, turnaround time, and scalability.

· Support implementation and adoption of the Affidavit Portal, digital-review processes, automation, procedures, controls, and other departmental initiatives.

· Perform other duties and participate in special projects related to Affidavit Operations as assigned.

QUALIFICATIONS AND EXPERIENCE:

· Bachelor’s degree in Business, Operations Management, Legal Studies, or a related discipline preferred; equivalent relevant experience may be considered.

· Minimum five years of experience in high-volume production, document processing, collections, financial services, legal operations, litigation support, or another regulated operational environment.

· Minimum three years of direct people-leadership experience.

· Demonstrated experience managing production volumes, employee productivity, quality, turnaround time, service levels, and operational backlog.

· Experience with workforce planning, work allocation, staffing, capacity management, and performance management.

· Demonstrated ability to use operational metrics and reporting to identify issues and improve performance.

· Experience implementing process improvements, workflow changes, procedures, or operational controls.

· Experience working in a regulated, controlled, or audit-sensitive environment.

· Affidavit, litigation-support, legal-document, debt-collection, or debt-purchasing experience preferred but not required.

· Experience with workflow, case-management, document-management, or operational tracking systems preferred.

· Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.

· Ability to work regularly from CAM’s Atlanta office.

PERFORMANCE STANDARDS:

Knowledge and Skills:

• Production and operational leadership
• People leadership and employee development
• Workforce planning and capacity management
• Work allocation and production prioritization
• Productivity and performance management
• Quality assurance and document-control principles
• Backlog, aging, and service-level management
• Process improvement and root-cause analysis
• Change management and technology adoption
• Regulatory compliance and operational risk
• Data analysis and operational reporting
• Corrective-action planning and follow-through
• Strong organizational and time-management skills
• Ability to manage multiple priorities and meet time-sensitive deadlines
• Ability to communicate effectively with employees, leaders, attorneys, vendors, and cross-functional partners
• Ability to prepare clear, accurate operational reports and management updates
• Proficiency in Microsoft Excel and the Microsoft Office Suite

PERFORMANCE METRICS:

Performance will be evaluated based on the Manager’s ability to achieve production, quality, turnaround-time, and service-level expectations; effectively manage staffing, workload, backlog, and employee performance; maintain compliance and audit readiness; resolve operational issues; and implement improvements that increase the efficiency, accuracy, and scalability of Affidavit Operations.

WORK ENVIRONMENT:

This position operates in a professional office environment and requires regular on-site presence in CAM’s Atlanta office. The role requires frequent interaction with employees, leaders, and cross-functional partners and may require schedule flexibility or additional hours based on production volume, deadlines, staffing, and business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the incumbent to successfully perform essential job functions.

Sedentary Work:

Typically sitting at a desk or chair. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Describe your experience in managing a high-volume production, document-processing, transaction-processing, or operational environment?
• Describe your experience with affidavits, legal operations, litigation support, document production, debt collection, or financial services?
• How have you demonstrated accountability for production volumes, productivity, quality, turnaround time, service levels, or backlog
• Describe your experience with employee coaching, performance management, or corrective action

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 5 years (Required)
• Microsoft Word: 3 years (Required)
• Microsoft Outlook: 3 years (Required)
• developing and maintaining complex spreadsheets: 3 years (Required)

Ability to Commute:

• Duluth, GA 30096 (Required)

Work Location: In person

Salary : $61,040 - $90,459