Human Services / Family Development Specialist

General Responsibility:

Carry out duties assigned that provide assistance and support to families in an effort to help them become self-sufficient.

Essential Duties & Responsibilities:

· Perform customer service for LIHEAP/CSBG clients by processing applications and ensuring that all required documentation is received.

· Assessing cases and compiling case reports containing relevant information.

· Provide case management in a safe, timely, effective, efficient, equitable, and client-centered manner.

· Providing support, guidance and counsel to individuals and families in need.

· Making referrals or introductions to other agencies.

· Motivating individuals to participate in programs that lead to goal achievement and change.

· Interact with customers to keep track of their progress and to ensure satisfaction.

· Promote quality and cost-effective interventions and outcomes.

· Ensuring that data entry and reports are submitted in a timely manner.

· Provide assistance to families in need of CRDC assistance through information assistance, assistance with applications, documentation gathering, forwarding applications to appropriate programs and follow-up when necessary.

· Responsible for knowing the client eligibility requirements as well as the policies and procedures of the Agency and all funding sources for programs as assigned and staying abreast of changes.

· Attend trainings and participate actively in information exchange as required.

· Responsible for safeguarding all confidential information as it relates to job duties.

· Other duties as assigned by his/her supervisor for the efficient operation of the program and agency.

Qualification and Education:

· Associates degree and/or combination of education and work experience in a related field. CRDC reserves the right to substitute valid work experience in lieu of the education requirement.

· Knowledge of case management principles.

· Effective communication skills.

· Proficient computer skills.

· Must be organized and practical.

· Proven coordination skills to connect individuals/families with relevant services.

Work Environment:

· Office environment with moderate noise levels (printers, phones, foot traffic)

Physical Activity:

· Must be able to sit, stand, walk bend, squat, and lift.

· May occasionally be asked to lift and carry at least 30 pounds

Special Requirements:

· Reliable Transportation, Valid driver’s license & auto liability Insurance

· Background Check, Driving records check, and drug screen

Public Relations:

· Represent the Agency in activities related to the job.

Acknowledgement:

I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job duties may be altered from time to time. I understand CRDC is a drug free workplace and I agree to take a drug/alcohol test prior to my employment and will be periodically subjected to random screenings for drug/alcohol throughout my employment with CRDC.

Job Type: Full-time

Pay: $14.86 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Forrest City, AR 72335: Relocate before starting work (Required)

Work Location: In person

Salary : $15