What are the responsibilities and job description for the Dealer Operations Assistant position at Crowley Auto Group?
Dealer Operations Assistant
Crowley Nissan
Position Summary
Crowley Nissan is seeking a highly organized, customer-focused, and detail-oriented Dealer Operations Assistant to support daily dealership operations. This position serves as a key link between our Sales, Service, Finance, Accounting, and Customer Experience teams, helping ensure smooth dealership operations while delivering an exceptional customer experience.
The ideal candidate is a motivated team player who thrives in a fast-paced automotive environment, possesses excellent communication skills, and enjoys working with customers and multiple departments to support dealership success. This role offers an excellent opportunity for career growth within the automotive industry.
Essential Responsibilities
Customer Service & Concierge Support
- Greet customers and visitors in a professional and friendly manner.
- Answer and direct incoming phone calls to appropriate departments.
- Assist customers with general dealership inquiries.
- Support customer follow-up activities and customer satisfaction initiatives.
- Help create a positive and personalized customer experience throughout the dealership.
- Coordinate communication with customers through phone, email, and text correspondence.
Administrative & Office Support
- Perform clerical and administrative duties for dealership management and department leaders.
- Maintain electronic and physical files, records, and documents.
- Process customer paperwork accurately and efficiently.
- Assist with scheduling, appointment coordination, and operational reporting.
- Ensure dealership records comply with company policies and procedures.
Finance & Sales Support
- Assist the Finance Department with deal processing and document preparation.
- Coordinate with lenders and internal departments to ensure timely completion of financing transactions.
- Verify customer information and ensure all required documents are complete.
- Support sales and finance teams with administrative tasks related to vehicle deliveries and customer purchases.
- Maintain confidentiality of customer and financial information.
Service & Cashier Operations
- Process customer payments for service transactions.
- Reconcile cash, checks, credit card transactions, and daily receipts.
- Assist with rental vehicle documentation and customer agreements when needed.
- Support Service Advisors and management with customer communications and operational tasks.
- Maintain accurate records and reports related to service transactions.
Cross-Department Operations
- Work closely with Sales, Service, Finance, Parts, and Accounting teams.
- Assist with special projects, events, and dealership initiatives.
- Promote a positive and professional image of Crowley Nissan at all times.
- Demonstrate behaviors consistent with the company's values and commitment to customer satisfaction.
- Support dealership goals through teamwork, flexibility, and continuous improvement.
Qualifications
Required
- High School Diploma or GED.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities effectively.
- Proficiency with computers, business software, and phone systems.
- Professional appearance and demeanor.
- Ability to work in a fast-paced team environment.
Preferred
- Automotive dealership experience.
- Experience in customer service, sales support, service operations, finance administration, or accounting.
- Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, RouteOne, etc.).
- Rental vehicle coordination experience.
- Bilingual communication skills are a plus.
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What We Offer
- Competitive compensation
- Medical, Dental, and Life Insurance
- 401(k) with Company Match
- Paid Vacation and Holidays
- Employee Vehicle Purchase Program
- Professional Development and Training
- Career Advancement Opportunities Within the Crowley Automotive Group
- Supportive Team-Oriented Work Environment
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Ideal Candidate Profile
The successful Dealer Operations Assistant enjoys helping customers, supporting multiple departments, solving problems, managing details, and keeping dealership operations running smoothly. This position is ideal for someone seeking a long-term automotive career with opportunities to grow into Finance, Accounting, Service Administration, Customer Relations, or Management roles.