Admissions

POSITION DESCRIPTION

JOB TITLE: ADMISSIONS PROGRAMMING COORDINATOR

DEPARTMENT: ADMISSIONS

DIVISION: STUDENT AFFAIRS

SALARY RANGE: GRADE 5 ($44,687-$51,390)

FLSA: EXEMPT

IMMEDIATE SUPERVISOR: DIRECTOR OF ADMISSIONS

SCHEDULE DETAILS: PROFESSIONAL/FULL-TIME/12 MONTH POSITION/PSRS

DATE OF LATEST REVIEW/REVISIONS: NOVEMBER 2026

Position Summary

Crowder College is looking for an Admissions Programming Coordinator who is a detail and process-oriented, tech-savvy, critical thinker who works well with teams while also working independently in order to increase the number of students admitted to the college through the application process.

When the Admissions Programming Coordinator is winning, prospective students experience a seamless journey from inquiry to enrollment through effective CRM communications, automated workflows, accurate data management, and timely support that keeps applicants progressing through each stage of the admissions process. The position also serves as a key resource for admissions technology and data management, providing staff training, student support, reporting, and cross-departmental collaboration to ensure efficient enrollment processes and a positive prospective student experience.

Essential Job Duties

• Lead the end-to-end design and ongoing optimization of prospective and applicant journeys by program and stage (prospect, applicant, decision, admitted to enrollment)
• Build segmentation, automation, and message sequencing that aligns to enrollment priorities and supports consistent stage movement
• Test communication workflows, forms, and system enhancements to ensure proper functionality before
• Deliver communications that clearly reinforce next steps and requirements for admittance
• Exercises independent judgment in the design and optimization of CRM communication strategies supporting enrollment outcomes
• Develop and continuously improve CRM communications (emails, SMS, journeys, campaigns)
• Generate reports related to CRM funnel
• Troubleshoot and assist with resolving CRM issues and admissions application problems
• Diagnose and troubleshoot technical issues related to event registrations, form submissions, communication journeys, and admissions application
• Understand and maneuver the cross-over of the CRM and the Jenzabar database
• Execute daily processes to ensure student databases, records, reports, and applications are accurate
• Update system processes, including workflows, to align with admissions policies and procedures
• Monitor, follow up, and document application requirements including Tuberculosis testing requirements
• Build dashboards and journeys and provide current and new staff members training and guidance in Anthology
• Provide consultation as the Admissions Encoura/Anthology processor
• Correct errors in the student information systems that impacts institutional research, Records, Cashier’s, and Financial Aid offices
• Answers phone calls and emails; assist students with online application completion and trouble-shooting

• Respond to internal stakeholders regarding student database inquires and verify, correct, and/or provide student demographic details housed in student information systems
• Assist with all Admissions department events
• Contribute to the overall success of the Admissions office by performing other duties, as assigned

Required Knowledge, Skills & Abilities

• Bachelor degree
• One year full-time related work experience
• Ability to understand and effectively communicate complex educational processes
• Accurate data entry skills
• Ability to perform multiple tasks and remain calm during frequent interruptions
• Willingness to work flexible hours and coordinate with others during heavy admissions and enrollment seasons
• Well-developed spelling, grammar, punctuation and proofreading skills
• Ability to establish and maintain positive working relationships with other employees, students, and the public
• Positive attitude and outstanding customer service
• Effective telephone communication skills, including ability to obtain and provide information verbally
• Ability to communicate effectively with a variety of people, including students and the general
• Ability to understand oral or written instructions, and to ask appropriate questions for

Equipment/Software

• Information Technology Abilities required:
  • Ability to operate a personal computer using the Windows environment on the Crowder College Network
  • Ability to use E-mail
  • Ability to perform student information system and Records functions (Jenzabar, Documentum, Encoura)
  • Ability to perform basic Microsoft Office 365 components (MS Word, MS Excel, MS Power Point)
  • Ability to utilize SharePoint, Teams and OneDrive
  • Ability to maintain student databases and CRMs

Positions Supervised

• None

Working Environment

• A neat appearance is required and appropriate apparel must be
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical

• Access information via the Crowder College computer
• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and/or hear.
• The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language/Communication Skills

• Ability to read and understand the English
• Ability to communicate effectively with a variety of people, including staff, students and the general
• Ability to understand oral or written instructions, and to ask appropriate questions for

***CROWDER COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS POSITION DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS POSITION DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES,

INCLUDING ESSENTIAL JOB DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS POSITION DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED INDIVIDUALS WITH A DISABILITY.