Technical Implementation Specialist

Who we are

Crowded is a financial management platform that aims to simplify finances for nonprofit organizations. Our embedded finance stack allows nonprofits to process payments, store money safely, spend transparently & comply with IRS regulations in an all-in-one platform. We believe that nonprofits deserve modern banking tools that meet their needs. That’s why we’re building a range of flexible and affordable financial solutions designed specifically for nonprofits. We offer customizable account structures and online banking services to make managing finances easy and stress-free for nonprofits.

***Must be a current Florida resident***

About the Role

We're looking for a Technical Implementation Specialist to lead the onboarding and integration experience for some of Crowded's Customers. In this role, you'll be the main point of contact between our customers and our product teams—guiding customers through platform setup, API integrations, and technical configurations to ensure a smooth, successful launch on the Crowded platform.

This is a hands-on, client-facing role that requires both technical fluency and exceptional communication skills. You'll work directly with external teams and internal teams to troubleshoot issues, document workflows, and drive implementations from kickoff to go-live. If you enjoy working at the intersection of technology and client experience, this role offers the opportunity to make a meaningful impact on how our customers get up and running with Crowded!

Qualifications

Required Skills:

• 2–4 years of experience in a technical implementation, solutions consulting, or technical onboarding role, preferably in fintech or SaaS
• Solid understanding of APIs, how they work, and how to support clients through API-based integrations
• Ability to communicate technical concepts clearly to both developers and non-technical stakeholders
• Experience writing Jira tickets and working within an agile/sprint-based environment
• Strong organizational skills with the ability to manage multiple implementations simultaneously
• Experience in onboarding customers onto complex SaaS platforms, including project management, integrations, and go-live execution
• Excellent verbal and written communication skills; comfortable with email, phone, and video communication.

Preferred Skills:

• Experience with Retoolt
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
• Experience with data management or file-based system integrations
• Experience working with Nonprofit organizations, Associations, and Clubs
• Comfortable working in a fast-paced, startup environment with changing priorities

Client Onboarding & Implementation

• Lead end-to-end onboarding for new Crowded customers, building clear implementation plans with defined milestones and timelines
• Guide customers through platform setup, account configuration, and launch readiness
• Serve as the primary point of contact for clients throughout their implementation journey, ensuring a high-touch, white-glove experience
• Track onboarding progress across multiple concurrent implementations and proactively remove blockers

Technical Support & API Integration

• Act as the subject matter expert on Crowded's API and connectivity solutions, supporting technical inquiries from both customers and their developers
• Support customers in selecting and implementing the right integration approach for their use case
• Collaborate directly with internal and external developers to troubleshoot API issues, review integration designs, and validate readiness before go-live
• Write clear, well-structured Jira tickets to document bugs, feature requests, and technical escalations for the engineering team

Cross-Functional Collaboration

• Partner with Product, Marketing, Sales, and Customer Success teams to resolve technical blockers and keep implementations on track
• Collect and synthesize customer feedback into actionable product insights for internal stakeholders
• Serve as a liaison between non-technical customers and Crowded's development teams, translating requirements in both directions

Documentation & Process Improvement

• Document customer use cases, integration patterns, and workflows to build a shared knowledge base
• Identify recurring friction points in the onboarding process and propose improvements
• Help develop and refine implementation playbooks, templates, and training materials

Benefits and Culture:

At Crowded, you’re not just joining a company—you’re joining a mission. Here’s what we offer:

• Competitive pay with base salary, plus bonus in a game-changing startup.
• Comprehensive health, dental, and vision insurance.
• A 401k plan with matching.
• Personalized growth through training, mentorship, and career advancement opportunities.
• A vibrant, inclusive workplace where collaboration fuels innovation and every voice matters.

Crowded Technologies Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.