Hospitality Manager - Bistro and Tasting Room

This is a fantastic leadership opportunity with a great team and customer community!

Crow River Winery in Hutchinson, MN is seeking a Hospitality Manager to join the team. The ideal candidate has the leadership and food/hospitality industry experience to lead by example, ensuring every CRW guest receives exceptional service and hospitality. Working directly with kitchen and tasting room teams, the Food and Beverage Manager trains and works alongside staff to provide extraordinary customer service, great-tasting food, and memorable experiences that highlight our wines, ciders, cooking products, and events.

JOB RESPONSIBILITIES

• Manage and oversee recruitment and development of tasting room and kitchen staff; hire, train, empower, coach, and hold accountable, as appropriate
• Develop, improve, and maintain bistro menu offerings for a memorable dining experience that highlights our wines and ciders
• Work with event staff to develop and deliver high-quality catering menu items
• Establish and maintain processes and procedures that lead to a consistent, positive guest experience
• Control food cost while maximizing revenue
• Lead, train and hold staff accountable for safely serving food and beverages including but not limited to appropriate sanitation practices and management of equipment maintenance
• Resolve customer issues, as appropriate, to maintain a high level of customer satisfaction
• Purchase beverage, food, and related products and supplies for the kitchen, tasting room, and bar areas
• Continually seek to identify opportunities to provide memorable guest experiences and high levels of customer service
• Schedule kitchen, tasting room, and bar staff levels to the ebb and flow of business volume
• Greet guests positively and professionally, treating each person as an individual
• Manage point of sale and related systems for positive staff and guest experiences
• Support cash management and accounting processes
• Ensure tasting room environment maximizes guest experience and product sales
• Collaborate with management peers and ownership to ensure event, facility, and operational success as well as compliance with Crow River Winery policies and procedures
• Provide coverage to support back of house, front of house, and event sales as needed

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional customer service skills with a guest-focused mindset
• Strong organizational and problem-solving skills; attention to detail
• Ability to maintain a positive working environment and foster teamwork among staff members
• Experience in developing great menu items
• Knowledge of beer, wine, and spirits
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Experience in administrating Toast or similar Point of Sales system preferred
• Demonstrated leadership experience in food or beverage service
• Must be able to multi-task and abide by deadlines

REQUIRED

• Available and willing to work a variable schedule, including nights and weekends
• Ability to stand on one’s feet for extended periods of time
• Ability to lift or carry 30 pounds.
• High School Diploma
• 4 years related hospitality experience
• 2 years related managerial/leadership experience
• 1 years related kitchen leadership experience
• Valid Driver’s License
• Strong proficiency using MS Word and Excel

WE OFFER

• Competitive salary DOQ, range $50,000-70,000 anually
• Employee discount
• Flexible schedule
• Competitive health insurance - medical, dental, vision
• Paid time off
• Fantastic community

If you are a motivated individual with a passion for high quality customer service, good drink, and good food, apply now for this exciting opportunity.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?
• Why do you want to work at Crow River Winery?

Work Location: In person

Salary : $50,000 - $70,000