What are the responsibilities and job description for the Service Desk Engineer position at Crow Holdings?
Position Summary
Crow Holdings seeks a Service Desk Engineer to provide technical support to all business units. An ideal candidate is expected to be proficient with current systems and demonstrate the initiative to learn new technologies as they become available.
Primary Responsibilities
Crow Holdings seeks a Service Desk Engineer to provide technical support to all business units. An ideal candidate is expected to be proficient with current systems and demonstrate the initiative to learn new technologies as they become available.
Primary Responsibilities
- Provide great customer service and demonstrate professionalism when working with end-users
- Provide Tier 1 and Tier 2 desktop/system support for regional offices located on the west coast
- Provide Tier 1 and Tier 2 desktop/system remote support for users in other offices around the country
- Deploy user computers
- Install, configure and update operating systems
- Configure and manage printers
- Support Cisco desk phones, voicemail and mobile device connectivity
- Install, configure and support various business applications, including antivirus and security
- Log incidents and resolutions in the IT Service Management software
- Bachelor’s degree in computer science or related field or equivalent combination of education/experience. Microsoft and Technology Certifications are a strong plus
- 2 years of experience with desktop and end user support
- Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices
- Experience with the following technologies:
- MS Windows 10 required
- Applications: MS-Office (Recent Versions), Office 365, Adobe PDF
- Active Directory: Computers and Users (User management & PW procedures)
- Terminal Services/Remote Access: Citrix/MS-RDS
- Antivirus software
- Mobile Devices: iPhone/iPad/MS-Surface
- Familiarity with network technologies is a strong plus
- Polished, professional presence with excellent communication and customer service skills
- Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts
- Ability to support users in-person and remotely via phone and remote access