What are the responsibilities and job description for the Manager of Payment, Vendor & AP Operations position at Crow Holdings?
Position Summary
Crow Holdings Development is seeking a strategic and hands-on Manager of Payment, Vendor & AP Operations to lead the accounts payable function and drive transformation across vendor and payment processes. This role will oversee day-to-day AP operations while leading the design and implementation of a streamlined, paperless, and scalable procure-to-pay (P2P) process across the organization. This individual will play a key role in enhancing the construction draw process by improving vendor management, optimizing workflows, and increasing efficiency across the overall payable cycle.
Primary Responsibilities
Leadership & Oversight
Crow Holdings Development is seeking a strategic and hands-on Manager of Payment, Vendor & AP Operations to lead the accounts payable function and drive transformation across vendor and payment processes. This role will oversee day-to-day AP operations while leading the design and implementation of a streamlined, paperless, and scalable procure-to-pay (P2P) process across the organization. This individual will play a key role in enhancing the construction draw process by improving vendor management, optimizing workflows, and increasing efficiency across the overall payable cycle.
Primary Responsibilities
Leadership & Oversight
- Lead and develop the Accounts Payable team, establishing clear structure, accountability, and performance metrics
- Oversee all payment operations across multifamily, industrial, and office development projects
- Ensure timely and accurate processing of invoices, draws, and vendor payments
- Partner with Development, Construction, Capital Markets, Accounting, and Systems Applications
- Strengthen internal controls, audit readiness, and consistency across AP and payment workflows
- Oversee vendor payments, Concur approvals, payment file uploads, payroll-related payables, and associated accounting entries
- Ensure accurate and timely processing of local and state tax calculations, filings, and payments
- Serve as the company’s subject matter expert for 1099 compliance, including vendor classification, W-9 review, year-end reporting, and issue resolution
- Strengthen controls across payment approvals, vendor setup, tax documentation, and payment processing
- Lead end-to-end redesign of vendor onboarding, invoice processing, approvals, and payment workflows
- Drive transition to a fully paperless AP environment
- Identify and implement automation opportunities (OCR, workflow tools, vendor portals, and electronic payment solutions)
- Implement best-in-class vendor onboarding processes, including W-9 compliance and insurance tracking
- Establish clear communication protocols and expectations for vendor interactions
- Develop KPIs and dashboards, including cycle time, error rates, payment status, vendor performance, and process bottlenecks
- Drive continuous improvement initiatives to support scalability as the company grows
- Identify opportunities to improve workflow efficiency, reduce manual processes, and increase visibility across AP operations
- 10 years of experience in Accounting / Accounts Payable / Finance Operations
- Bachelor’s degree required (Accounting, Finance or similar)
- Experience in real estate development, construction, or project-based industries strongly preferred
- Proven experience leading process transformation, system implementations, or workflow redesign
- Strong working knowledge of 1099 requirements, W-9 compliance, vendor tax classification, and year-end reporting
- Experience with Concur, payment file uploads, payroll-related payables, local tax payments, and AP control processes
- Experience with large ERP systems, preferably Yardi, and related AP/workflow/payment platforms
- Demonstrated ability to lead teams and drive change in a growing organization
- Strong analytical, organizational, communication, and problem-solving skills