Secretary-Patient Access Rep

ATS Revenue Cycle-213

Syracuse, NY

Non Clinical

Full-Time, Days, 0630-1500

Req # 32851

Posted 08/25/2026

Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

Crouse’s Addiction Treatment team at Commonwealth Place provides a comprehensive system of assessment and inpatient treatment services for individuals with substance use disorders by integrating physical, mental and spiritual healthcare practices for patients and families.

The Addiction Treatment team is hiring a Secretary-Patient Access Representative to work Full Time, Monday-Friday, Day Shift, 6:30am-3:00pm.

Pay Range: $19.89 - 31.85/hour based on verified experience

Secretary-Patient Access Rep Position Responsibilities

• Perform a variety of customer service functions that support clinic operations
• Schedule appointments; contact clients to reschedule appointments or provide appointment reminders, when warranted
• Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts
• Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc
• Accurately interviews patients and/or family members in order to obtain patient demographic, insurance, and financial information in a timely and organized manner.
• Routinely verifies insurance and Medicaid eligibility with the highest level of accuracy.
• Collaboratively works with other members of the team to ensure all pre-certification and authorization requirements are completed within the appropriate timeframes.
• Professionally educates patients and families about New York State insurance programs and answers questions in a timely and courteous fashion.
• Properly documents and accurately enters patient information into the patient accounts system, AVATAR, OASAS and other systems as required within Addiction Treatment Services.
• Professionally informs patient of estimated self-pay amounts and collects co-pays/deductibles/deposits in an organized, timely manner and issues receipts.
• Promptly responds to incoming department communications and messages via email or phone.
• Efficiently organizes and maintains department files, records, logs, policies and procedures, reports, statistics and other related systems/documents.
• Provides accurate and efficient administrative/clerical support to department staff which may include: copying, filing, ordering supplies, distributing mail, word processing, creating spreadsheets, records/processes/distributes meeting minutes and other work as requested by the department.
• Answers telephone and email inquiries in a polite and professional manner; refers all calls to appropriate person, takes and relays detailed messages in a timely manner (when necessary).
• Greets and welcomes visitors/patients to the department in a courteous manner and assists with providing relevant information and directives.
• Proactively communicates with department leadership to keep them informed of department activities, and alerts them of problems, when necessary.
• Actively participates in special department and/or hospital projects, as needed.
• Assume other duties as assigned by department leadership.
  
  

Secretary-Patient Access Rep Requirements

• High school diploma or equivalent.
• Minimum of 1 years experience in healthcare admitting, patient registration, and insurance verification with 1-2 years experience in a fast paced office setting.
• Must pass a Patient Access test with a score of 75% or higher, administered by Human Resources
  
  

Benefits Overview

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.
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