Manager of Patient Transportation and Observation

Crothall Healthcare

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com.

Salary: $48000 - $50000 / year

Other Forms of Compensation: Eligible for annual bonus

Job Summary

Are you a motivated individual looking to begin or grow your career in healthcare? The Manager of Patient Transportation and Observation plays a vital leadership role overseeing two essential service lines that directly impact patient care and experience. This position ensures that both patient movement and patient observation services are performed safely, efficiently, and compassionately while fostering a culture of teamwork, professionalism, and service excellence. This role is ideal for individuals with strong relationship-building and people-management skills who thrive in fast-paced, service-driven environments. Whether you are a recent graduate with hospitality or customer service experience or an ambitious professional seeking to advance in healthcare operations, this is an excellent opportunity to develop leadership skills and build a career in hospital management. This role supports patient care by maintaining safety, efficiency, and professionalism at all times.

Key Responsibilities:

• Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers.
• Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards.
• Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs.
• Observing patients to ensure safety, especially those at risk of self-harm, and promptly alerting medical staff to concerns.
• Maintain a motivated, team-oriented environment that promotes service excellence, compassion, and accountability.
• Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques.
• Monitor and supervise dispatcher activity, ensuring effective use of software systems, communication tools, and workflow efficiency.
• Assist the Assistant Director or Director in achieving departmental financial objectives, ensuring operations stay within established budget parameters.
• Analyze and interpret data to identify trends, improve processes, and support data-driven decision-making.
• Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements.
• Support and manage add-on or adjacent service programs such as lift assistance, courier, valet, or shuttle services, where applicable.
• Serve as a visible and approachable leader, modeling professionalism and reinforcing the organization’s commitment to patient-centered care.
  
  

Preferred Qualifications:

• Some college education or equivalent related experience preferred.
• Healthcare, hospitality, customer service or similar industry experience with management of people and/or processes preferred.
• Exposure to working with diverse frontline team members, customers, and clients preferred.
• Previous experience managing frontline associates required.
• Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively.
• Strong organizational and time management skills with attention to operational details.
• Analytical ability to interpret data, identify trends, and support process improvement.
• Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
• Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels.
• Proficient in Microsoft Office Suite and comfortable using operational and dispatch management software.
  
  

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates At Crothall Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1489635

Crothall Healthcare

TANEISHA JANEA HAMILTON

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