Director of Patient Transportation and Observation

Crothall Healthcare

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com.

Salary: $65000 - $75000 / year

Other Forms of Compensation: Eligible for annual bonus

Job Summary

The Director of Patient Transportation and Observation leads and manages both patient transport and observation programs within a healthcare facility ensuring safe, efficient, and compassionate service that supports high standards of care and patient experience. This role oversees operations, financial performance, staff development, quality assurance, and regulatory compliance, fostering a culture of teamwork, accountability, and service excellence.

This position is ideal for a dynamic, relationship-driven leader with strong customer service skills, the ability to motivate diverse teams, and a proven record of managing frontline associates in healthcare, hospitality, or related service industries. The ideal candidate will possess healthcare or service industry management experience, strong leadership and communication abilities, and the capability to build effective partnerships across clinical and operational teams.

Key Responsibilities:

• Plan, organize, and direct departmental functions, setting clear standards for performance, compliance, and service quality.
• Lead, train, and develop supervisors and frontline associates — including transporters, patient observers, dispatchers, and related personnel — fostering engagement and continuous improvement.
• Coordinate closely with nursing, clinical, and support departments to ensure alignment of transport and observation services with patient care needs and hospital objectives.
• Oversee the accuracy and timeliness of data, reporting, and communication between departmental staff and clinical teams.
• Maintain financial accountability, including the preparation, monitoring, and analysis of departmental budgets; ensure operations remain within established labor and expense targets.
• Monitor departmental performance metrics; analyze operational data to identify trends, drive efficiency, and implement improvements.
• Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC requirements.
• Develop and maintain strong relationships with hospital leadership, clinical partners, and clients to ensure satisfaction, responsiveness, and alignment of service priorities.
• Manage adjacent or support service programs, such as patient lift, courier, valet, or shuttle operations, where applicable.
• Promote a positive, safety-driven culture that emphasizes professionalism, teamwork, and compassionate patient care.
  
  

Preferred Qualifications:

• Four-year college degree in business, healthcare administration, hospitality management, business, or a related field required; equivalent relevant experience considered.
• Previous healthcare experience or relevant management experience preferred.
• Experience managing frontline associates in healthcare, hospitality, or similar service-oriented industries required.
• Strong customer service background and demonstrated relationship management experience.
• Proven ability to motivate and inspire team members to optimize performance and effectively execute the department’s business model.
• Accountability for managing non-complex labor budgets and supporting financial performance goals.
• Strong organizational, analytical, and time management skills with the ability to balance competing priorities.
• Effective problem-solving and decision-making skills, especially in high-volume or time-sensitive situations.
• Public speaking and presentation abilities for client interaction, leadership communication, and staff engagement.
• Proficient in Microsoft Office Suite and operational management software platforms.
  
  

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates At Crothall Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1489653

Crothall Healthcare

TANEISHA JANEA HAMILTON

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