What are the responsibilities and job description for the Assistant Director of Patient Transportation and Observation position at Crothall Healthcare?
Crothall Healthcare
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com.
Salary: $55000 - $65000 / year
Other Forms of Compensation: Eligible for annual bonus
Job Summary
Are you a motivated leader looking to grow your career in healthcare? The Assistant Director plays a hands-on leadership role, supporting the Director in managing daily operations for both departments, ensuring safe, efficient, and compassionate patient movement and monitoring, managing supervisors and frontline associates, and fostering a culture of accountability and service excellence.
This position is ideal for individuals with strong people management and customer service experience, particularly those with backgrounds in hospitality, healthcare, or related service industries, who are ready to take the next step into healthcare management. The ideal candidate will be a motivated, relationship-driven professional who thrives in a team environment, demonstrates initiative, and is eager to grow within a mission-driven healthcare organization.
Key Responsibilities:
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates At Crothall Are Offered Many Fantastic Benefits.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1489647
Crothall Healthcare
TANEISHA JANEA HAMILTON
[[req_classification]]
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com.
Salary: $55000 - $65000 / year
Other Forms of Compensation: Eligible for annual bonus
Job Summary
Are you a motivated leader looking to grow your career in healthcare? The Assistant Director plays a hands-on leadership role, supporting the Director in managing daily operations for both departments, ensuring safe, efficient, and compassionate patient movement and monitoring, managing supervisors and frontline associates, and fostering a culture of accountability and service excellence.
This position is ideal for individuals with strong people management and customer service experience, particularly those with backgrounds in hospitality, healthcare, or related service industries, who are ready to take the next step into healthcare management. The ideal candidate will be a motivated, relationship-driven professional who thrives in a team environment, demonstrates initiative, and is eager to grow within a mission-driven healthcare organization.
Key Responsibilities:
- Support the Director of Patient Transportation and Observation in managing day-to-day departmental operations and staff performance.
- Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members.
- Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
- Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
- Maintain records and performance data for administrative, quality, and regulatory purposes.
- Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
- Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
- Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.
- Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
- Foster a teamwork environment that values accountability, respect, and service excellence.
- Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
- Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.
- Four-year college degree preferred; some college education or equivalent management experience accepted.
- Previous healthcare experience or relevant management experience in hospitality, healthcare, or similar service-oriented industries preferred.
- Experience managing frontline associates required.
- Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams.
- Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals.
- Basic financial understanding with accountability for managing and supporting non-complex labor budgets.
- Excellent organizational, analytical, and time management skills with attention to operational detail.
- Strong problem-solving and communication skills, with the ability to perform effectively in fast-paced or high-volume environments.
- Proficient in Microsoft Office Suite and operational software applications.
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates At Crothall Are Offered Many Fantastic Benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1489647
Crothall Healthcare
TANEISHA JANEA HAMILTON
[[req_classification]]
Salary : $55,000 - $65,000