Information Technology Systems Administrator

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

This is an onsite/in person position. You must live within 1 hour of our location of Mentor, Ohio

Our Information Technology Department is currently seeking a customer service-oriented, and personable individual to fill the position of IT Systems Administrator. The IT Systems Administrator position proactively manages and maintains physical and cloud-based hardware, software, infrastructure, and network components, and provides technical assistance and support to system users. They provide documentation, procedures, and troubleshooting to IT staff and advise junior staff members in order to improve technical support and troubleshooting methods and processes. They automate processes and work to implement modern cloud-based solutions.

More specifically, responsibilities include but are not limited to:

• Develop and maintain procedures and provide input on policies for managing and maintaining assets, licensing, patching, configuration, and devices.
• Manage and maintain computer hardware and software, infrastructure components such as switches, routers, and access points.
• Manage Active Directory (on premise and cloud based), network shares, and printers. 
• Manage Microsoft and Azure Active Directory implementations, including group policy, software upgrades and patches, system integrity and security. 
• Manage Microsoft Office 365 Implementation, including users, groups, permissions, mobile device management, as well as related mobile and desktop applications.

Position Requirements:

• Associate degree in Information Technology or related field
• Three to Five (3-5) years on-the-job experience working in Information Technology or a related field (preferred)
• Equivalent combination of on-the-job and classroom experience
• IT Certifications from Microsoft, Cisco, CompTIA, PMI (preferred)
• Microsoft Certified Administrator Expert - MS-102 (preferred)
• Microsoft Certified Azure Administrator Associate - AZ-104 (preferred)

Our organization is committed to equal employment opportunity. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law. We are a drug free environment and all new hires are required to pass a 10 panel drug screen which includes detection of THC.

www.crossroadshealth.org/careers