What are the responsibilities and job description for the Virtual Counseling Coordinator position at Crossroads?
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Virtual Counseling Coordinator
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Virtual Counseling Coordinator
- Manage multiple priorities in a fast-paced environment, balancing scheduling, patient communication, and group session coordination
- Coordinate and oversee real-time execution of virtual group therapy sessions
- Monitor and manage Zoom rooms to ensure patients are attending the correct sessions
- Conduct proactive, targeted outreach to patients via phone, text, and other communication channels
- Reduce no-show rates by reinforcing appointment adherence and engagement
- Identify patients who miss scheduled sessions and follow up to re-engage them in treatment
- Ensure treatment plans are created and aligned with scheduled services
- Support continuity of care through consistent patient follow-up and communication
- Assist PAC leadership with administrative tasks and special projects as needed.
- Work with centers to ensure availability for group therapy sessions.
- Delivery of virtual sessions links.
- Demonstrate exemplary patient service.
- Assist with other duties as directed.
- Handle after-hours chat and direct feedback inquiries.
- Work independently with no immediate supervisor or team lead support.
- Proven experience in working directly with patients with SUD
- Previous healthcare, medical back-office experience, or customer service experience required
- Compassion and desire to help people.
- Excellent Customer Service skills required
- Excellent written and verbal communication skills required
- High School Diploma/GED
- Must be able to prioritize and multi-task
- Able to sit for long periods of time
- Virtual platform knowledge including Doxy.me and Zoom
- Monday-Friday; 8:00am-5:00pm (flexibility is a must)
- Have a daily impact on many lives.
- Excellent training if you are new to this field.
- Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
- Opportunity to save lives everyday!
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees