What are the responsibilities and job description for the Member Relations Champion position at Crossroads YMCA?
Pay starts at $16.00 per hour and up based on experience.
Join the Membership team at the Schererville YMCA — Built on Hospitality, Wellness, and Community.
Looking for motivated individuals with morning availability!
POSITION SUMMARY: The Member Relations Champion supports the mission of the Crossroads YMCA by creating a welcoming, safe, and engaging environment for all members, guests, and staff. This role combines front-line member service excellence with peer leadership responsibilities to support departmental operations, drive member satisfaction, and strengthen community through meaningful relationships. The Champion serves as a role model for legendary customer service, supports staff development, and contributes to membership growth and retention efforts.
ESSENTIAL FUNCTIONS:
- Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.
- Greet, engage, and assist all members, guests, and staff with a positive, relationship-focused approach.
- Deliver exceptional service while handling check-ins, membership inquiries, account alerts, and facility tours.
- Maintain responsibility for an individual cash drawer and complete accurate shift closeouts.
- Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks.
- Communicate membership benefits and upgrades to support retention and member satisfaction.
- Build meaningful relationships by getting to know members beyond surface-level interactions and helping connect them with programs, services, and other members.
- Resolve complex or escalated member concerns in a calm, solution-focused manner.
- Support the onboarding, training, and development of new staff to strengthen team effectiveness.
- Collaborate with department leaders to provide administrative support and help ensure consistent, efficient service.
- Contribute to team meetings, lead or support planning and delivery of internal training or communication.
- Respond to emergency situations per YMCA policy and assist with incident reporting as needed.
- Represent the YMCA’s core values and support annual campaign efforts through engagement and promotion.
- Complete all required compliance and professional development training annually or as assigned.
- Perform other duties as assigned to meet the needs of the department or branch.
QUALIFICATIONS:
- Minimum age 18 required.
- Must be able to work flexible hours including evenings, weekends, and holidays.
- Minimum of 12 months of job related experience.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work, relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
- Minimum required 18 hours worked per week.
- Adept computer skills with CRM experience.
YMCA COMPETENCIES (Team Leader):
The National YMCA Mission:
“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”
Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being.
Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue.
Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism
Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- Visual, auditory, and verbal ability to communicate effectively.
- Must have high level of alertness, concentration, and initiative.
- Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
- Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being.
- Maintain a neat and professional appearance at all times.
Salary : $16