Client Support Specialist

Description

Position: Client Support Specialist

Reports to: Front Desk Supervisor

Purpose of Position: Provides support and assistance to tenants and clients at assigned location, assisting with the housing application process, basic needs, and information, referral and life skills. Coordinates with front desk, ECIS, and Housing Staff to ensure a safe environment for all staff, clients, tenants, interns, volunteers and agency guests.

Available Shifts:

Part-time 2nd shift Friday & Saturday 3pm-11pm

Duties and Responsibilities:

• Advocates for the mission of the organization and promotes and upholds the agency’s values.
• Follows all policies and procedures of the organization.
• Delivers services with safety, respect and effectiveness.
• Uses a client-centered, Trauma Informed approach in all interactions with clients and tenants.
• Promotes a safe, calm, non-chaotic environment by actively engaging clients and tenants.
• Assists clients and tenants with immediate basic needs and provides or refers for extended services as needed.
• Responds courteously and professionally to requests for assistance from clients and tenants, colleagues, and others.
• Assists with life skills and other groups for clients and tenants.
• Maintains monthly group calendar.
• Completes regular security checks inside and outside the facility in accordance with established protocols.
• Checks in daily and provides support to assigned Tower residents.
• Under the direction of the Engagement and Crisis Intervention Specialist and Housing Staff, responds to security and safety. emergencies or disturbances within or immediately outside the facility.
• Performs record keeping and data entry in a timely manner, including completing daily logs, incident reports, and other required paperwork.
• Provides backup for front desk Reception staff, including answering phones and providing assistance to clients and tenants as needed.
• Completes maintenance work orders as needed.
• Responds to Tower lockouts.
• Performs other duties as assigned.

Requirements

Experience and Education:

• Associate degree in human services or Peer Navigator Training Certificate strongly preferred. A combination of education and equivalent experience working with under-served populations may be substituted for degree.

Knowledge, Skills and Abilities:

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/