What are the responsibilities and job description for the Automotive Service Administrative Assistant position at CROSSROADS FORD INC?
- Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
- Review service advisor schedules to ensure appointments are set correctly using X-Time,
- Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
- Represent the dealership with pride and enthusiasm,
- Prepare documents for scanning
- Automotive Dealership experience is preferred
- This position will require day/evening and Saturday flexibility
- Intermediate internet and computer skills needed
- Knowledge of administrative and clerical procedures
- Knowledge of customer service principles and practices
- Keyboard skills and proficiency in Word and Excel