What are the responsibilities and job description for the Recruiting and Engagement Specialist position at Crossroads Courier?
Recruiting and Engagement Specialist
Location: Phoenix
Compensation: $26.50 to $31 per hour quarterly bonus opportunity
We Find A Way.
At Crossroads Courier, every delivery matters.
From life-saving medical shipments to critical business deliveries, our team helps customers solve urgent logistics challenges every day.
We are looking for a Recruiting & Engagement Specialist to recruit, orient, and support the early engagement of independent contractor drivers across our markets. This role combines recruiting, talent acquisition, driver orientation, activation, candidate experience, and early retention.
What You'll Do
- Partner with Operations to understand driver demand.
- Source and communicate with qualified independent contractor candidates.
- Set clear expectations about the contractor relationship and available delivery opportunities.
- Coordinate screening, documentation, and orientation readiness.
- Lead driver orientation and prepare contractors to begin receiving delivery opportunities.
- Set up CXT, Zello, OpenForce, and other required access.
- Complete a strong transition to Operations.
- Follow up after the first day and first week.
- Track show rate, activation, early loss, and 90-day retention results.
What We're Looking For
- 2 years of recruiting, staffing, talent acquisition, contractor relations, customer service, or workforce operations experience.
- Strong communication, facilitation, and relationship-building skills.
- Ability to manage multiple candidates, markets, and deadlines.
- Comfort using data to improve recruiting and retention outcomes.
Preferred Experience
- High-volume or field-based recruiting.
- Transportation, logistics, courier, healthcare, staffing, or gig-work experience.
- Zoho Recruit/CRM, CXT, Zello, or OpenForce.
- Virtual or in-person orientation facilitation.
Key Performance Outcomes
- Validated market needs filled with active, qualified drivers.
- Qualified orientation show rate.
- Orientation-to-activation conversion.
- First-assignment readiness and handoff quality.
- 30-day and 90-day retention of recruited driver cohorts.
- Reduction in preventable early driver losses.
Why Crossroads Courier?
- Meaningful work supporting time-critical and life-impacting deliveries.
- A role combining talent acquisition, orientation, engagement, and retention.
- Measurable impact on driver capacity, experience, and customer service.
- Career experience relevant to recruiting, talent operations, and workforce engagement.
If you enjoy recruiting, helping independent contractors begin successfully, building relationships, and using results to improve the experience, we would love to hear from you.
Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Salary : $27 - $31