What are the responsibilities and job description for the BDC Manager position at Crossroads Chevrolet?
BDC Manager – Beckley Chevrolet
Beckley Chevrolet is looking for an experienced, high-energy BDC Manager to lead our Business Development Center. This is not an entry-level position—we're looking for someone who understands how to maximize internet and phone opportunities, coach a team, and consistently deliver qualified appointments to our sales department.
If you're a master communicator who thrives in a fast-paced, performance-driven environment, we want to talk to you.
Responsibilities
- Manage all incoming internet and phone leads.
- Ensure every customer receives a prompt, professional, and engaging response.
- Set and confirm high-quality sales appointments.
- Lead, coach, and develop the BDC team to achieve performance goals.
- Monitor key performance indicators including response times, appointment rates, show rates, and sold percentages.
- Work closely with the sales management team to maximize appointment success.
- Maintain CRM accuracy and ensure proper follow-up on every opportunity.
- Develop processes that improve customer experience and increase showroom traffic.
Qualifications
- Previous automotive BDC experience preferred.
- Proven success managing internet and phone lead performance.
- Exceptional communication and phone skills.
- Strong leadership and coaching ability.
- Organized, accountable, and results-driven.
- Comfortable working with CRM systems and performance metrics.
- Positive attitude with a commitment to delivering outstanding customer service.
What We Offer
- Competitive salary plus performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k).
- Paid time off.
- Employee discounts.
- Opportunities for advancement within a growing dealership.
Join the New Era at Beckley Chevrolet
We're building one of the best customer experience teams in the region, and it starts with the first phone call. If you know how to create excitement, build trust, and consistently put customers in the showroom, we want you on our team.
Apply today and help lead the future of Beckley Chevrolet.