What are the responsibilities and job description for the BDC Agent position at Crossroads Chevrolet?
Job Title: BDC Agent (Business Development Center)
Company: Crossroads Chevrolet
Location: Beckley, WV
About the Role
Crossroads Chevrolet is looking for a motivated and driven BDC Agent to join our growing team. This is a great opportunity for someone with a strong work ethic who wants to build a long-term career in the automotive industry. If you are energetic, organized, and thrive in a fast-paced environment, we want to meet you.
Our BDC team is the first point of contact for many of our customers, so professionalism, communication skills, and a commitment to excellent service are critical.
What You’ll Do
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Respond to inbound internet and phone inquiries from customers
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Schedule appointments for the sales and service departments
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Follow up with leads and maintain consistent communication with potential customers
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Confirm upcoming appointments and maintain accurate records in the CRM
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Work closely with the sales team to ensure a smooth customer experience
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Maintain a high level of professionalism and customer satisfaction
What We’re Looking For
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Strong work ethic and a desire to grow within the automotive industry
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Excellent communication skills (phone, text, and email)
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Positive attitude and team-first mindset
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Organized and detail-oriented
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Comfortable using computers and CRM systems
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Previous BDC, call center, or customer service experience is a plus but not required
What We Offer
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Competitive pay plan
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Opportunity for advancement within the dealership
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Supportive team environment
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Training and development to help you succeed
- Health, Dental, Vision Insurance
- 401k with match
If you're looking for a place where your effort is rewarded and your career can grow, Crossroads Chevrolet is the place for you.