Job Training Coach

NON-EXEMPT

FULL TIME

DEPARTMENT- Programs

REPORTS TO- Senior Manager of Workforce Development

WORK EVENINGS AND WEEKENDS- Occasionally ______________________________________________________________________

ORGANIZATION SUMMARY

Crossroads Campus was founded in 2010 and is an IRS-designated 501(c)(3) serving Nashville, Tennessee. Our mission is to provide opportunities for healing and developing resilience for young people facing barriers and abandoned pets to transform human and animal lives. We are committed to improving our community by bringing together neglected animals and young adults to heal and learn from each other. Our core values guide every aspect of our work:

1. Individually I respect the uniqueness of everyone I interact with. I am responsible for my actions and am guided by grace and compassion.
2. As a team, we build trust and a community of belonging where everyone’s strengths are recognized, boundaries are protected, and a sense of safety is ever present.
3. Together we persevere and strive for excellence as an organization. Recognizing the importance of accountability, learning, and reliability in our work.

We provide trauma-informed services that guide, coach, and support traumatized young adults through the successful transition to independent, productive adulthood by providing supports in the following major life domains:

1. Employment and Career
2. Educational Opportunities
3. Stable Housing
4. Personal Wellbeing and Life Functioning

Through the operation of multiple social enterprises—including animal adoption and education, retail, grooming, and a cat café—young adults learn valuable job skills, earn living wages, and develop the ability to manage personal finances while also defining and starting a long-term career path. Crossroads also provides affordable, stable housing for young adults.

TPOSITION SUMMARY

The Job Training Coach will be the primary facilitator of on-site job training, onboarding, and daily support for young adults participating in Crossroads’ social enterprise programs. Working closely with Social Enterprise Managers (“leads”), this role ensures young people receive the support, mentorship, and guidance needed to succeed in their work-based learning experiences. This role also assists in the development and implementation of individualized learning plans for Job Training participants and tracks participant progress toward individualized goals.

KEY RESPONSIBILITIES Onboarding & Training

• ● Conduct orientation and onboarding sessions for new Job Training interns
• ● Schedule and co-facilitate group training and workshops with support services and workforce teams
• ● Provide on-site job coaching 
• ● Identify additional individualized training and resources for Job Training participants

Career Development & Support

• ● Meet regularly with young adults to plan and assess progress in Skills Charts.
• ● Conduct monthly/quarterly job readiness assessments and goal reviews.
• ● Work with Sr. Workforce Development Manager to implement career exploration.
• ● Partner with case managers to develop and update Individual Program Plans (IPPs).

Daily Workforce Operations

• ● Manage and monitor daily Job Training schedules using “When I Work” or other scheduling tools.
• ● Serve as a liaison between young adults and Social Enterprise Managers to resolve issues and build skills.
• ● Provide coaching and intervention as needed during work shifts.

Documentation & Communication

• ● Maintain detailed records of participant interactions, training milestones, concerns, and interventions using the internal database.
• ● Participate in quarterly case conferences and staff meetings to provide young adults progress updates.
• ● Collaborate with the Sr. Manager of Workforce Development and Social Enterprise Managers to identify ongoing support needs.

Trauma-Informed Practice

• ● Apply trauma-informed care principles in all interactions with young adults.
• ● Foster a psychologically safe and empowering environment for learning and growth.

REQUIRED QUALIFICATIONS

• ● Bachelor's degree from an accredited university preferred, equivalent experience will be considered
• ● 3-5 years of experience with direct service experience in workforce development
• ● Significant experience in providing complex trauma-informed practices and coordination of
• services
• ● Strong knowledge of youth Trauma Informed Practice models
• ● Experience with adult education/training preferred
• ● Exceptional skills in engaging and assessing young adults and in coordination of resources
• within families, institutions, communities, and educational systems. ● Ability to lift, push, pull at least 10 lbs.

COMPETENCIES

• The Job Training Coach should demonstrate the following competencies:
• ● Adaptability/flexibility: flexibility, versatility and tolerance in a changing/start-
• up/entrepreneurial work environment
• ● Planning: Determine strategies to move programs forward, set goals, create and
• implement actions plans, and evaluate the process and results
• ● Communications skills Persuasive and passionate communicator with strong verbal
• and written skills as well as strong listening skills
• ● Leadership: Positively influence others to achieve results that are in the best interest of the organization and the young adults we serve
• ● Relationship building: Establish and maintain positive working relationships with all stakeholders.
• ● Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• ● Transparency: Create clear lines of sight into programs and program activities for all stakeholders
• ● Discretion: Act with discretion, particularly when handling sensitive issues and maintain confidentiality of all proprietary and personal data
• ● Creativity/innovation: Develop new and unique ways to serve program participants and create new opportunities for them
• ● Decision making: Assess situations to determine their level of importance, urgency and risk; make clear and timely decisions that further the organization’s best interest
• ● Problem solving/reasoning skills: Assess problems, identify root causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem
• ● Strategic thinking: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.
• ● Ethical behavior: Ensure that personal behavior and the behavior of others is consistent with the standards set forth by the organization and aligns with the values of the organization
• ● Poise and professionalism: Ability to maintain poise and professionalism with a variety of audiences and in a variety of situations

COMPENSATION Salary

• The salary range is $45,000-55,000 depending on experience.
• Benefits
• Comprehensive health coverage, including medical, dental, and vision. Employer covers
• 95% of employee premiums and 50% of family premiums for medical insurance.
• Generous paid vacation, sick, and 9 paid holidays
• Professional development opportunities
• Employee discounts at pet retail store and the Crossroads Cafe
• TO APPLY
• Send resume and cover letter to jobs@crossroadscampus.org with Job Training Coach in the subject line.
• EQUAL OPPORTUNITY EMPLOYER
• Crossroads is an equal opportunity employer. We encourage all qualified candidates to apply regardless of race, color, religion, national origin, age, disability, veteran status, genetic information, gender identity, or sexual preference.

Management reserves the right to revise this job description at any time. This job description is not a contract for employment. Employees may be asked to perform other duties not listed in this job description.