What are the responsibilities and job description for the Deposit Operations Specialist - Fraud Specialist position at Crossroads Bank?
Duties & Responsibilities:
- Investigate financial crimes, reviewing current controls, recommending control enhancements, ensuring applicable regulatory compliance, and preparing investigative reports for bank leadership and third-party agencies. Serve as a resource for staff and customers, from alert to customer discussions, with authority to enforce risk mitigation controls.
- Primary role for processing of deposit operations areas: process daily unposted transactions and NSF reject items. Process written statement of unauthorized debits (ACH), bank of deposit fraud-related warranty claims, may serve as back up to other deposit operations functions.
- Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan; initiate investigation by gathering facts and evidence; prepare independent investigative reports that document findings while examining the current control environment; prepare confidential investigative reports; perform research and analysis using back-end customer profile and transactional systems; conduct appropriate research with industry peers and law enforcement.
- Evaluate investigative findings, draft clear and concise investigative reports, communicate with referring source and supervisor and determine need for additional investigative activity.
- Effectively execute countermeasures and various mitigation strategies to avoid additional losses to the company.
- Participate and attend fraud conferences when designated and share best practices with others.
- Assist in developing and executing staff and customer education and support tools and serve as a bank representative at community outreach presentations.
- Maintain a sufficient understanding of and adhere to regulatory compliance requirements as applicable, including BSA/OFAC
- Other duties as assigned.
- Maintain current knowledge and awareness of investigative fraud techniques, privacy laws, bank regulations, investigation and security incident handling policy and procedure.
- Possess a strong working knowledge of financial payment methods and practices.
- Position will work closely with Compliance, Digital, Accounting, Retail and Deposit Operations.