What are the responsibilities and job description for the Branch Administrator/Manager position at Crossroads Bank?
Key Responsibilities
Customer Service & Account Management
Manage consumer accounts, loans, complex transactions, escalated issues, legal documents, and CDAR/ICS services.
Operations & Compliance
Support vault, cash handling, ATM, teller, opening/closing, balancing, security, and regulatory procedures.
Sales & Relationships
Build customer relationships, support business growth, recommend products, and cross-sell services.
Staff Support
Coach tellers, support scheduling, training, team communication, and performance review preparation.
Branch Administration
Maintain supplies, prepare reports, coordinate maintenance, attend meetings/training, and perform assigned duties.
Leadership
Act as Branch Manager when needed and ensure continuity of branch operations.