What are the responsibilities and job description for the Automotive Express Service Advisor position at Crossroads Automotive Group?
Job Description:
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience by carrying out those additional
- assignments that allow the dealership to leave a positive impression with the customer
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to
- assure the customer does not get mishandled
- Spend quality time building relationships with the customers
Job Qualifications:
- 2 years automotive experience, as well as a technical background, and typically have
- been in the business for 5 years or more
- Strong customer service skills needed
- Strong communication skills to deal with customers, employees and vendors
- Problem solver
- Must have strong references and proven CSI results
- Must have computer proficiency, Reynolds & Reynolds a plus
- Valid Drivers License and clean driving record
- Must consent to and pass a drug/background screen
- Professional appearance required