What are the responsibilities and job description for the Medical Assistant position at Crossover Health?
Crossover Health is seeking an onsite Medical Assistant for our Covington primary care clinic Monday - Friday 8am-5pm ( must have phlebotomy )
About Crossover Health
Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.
Job Responsibilities
The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
- Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
- Handle inventory, orders, and replenish medical supplies and materials.
- Administer medications, including injections in scope of practice..
- Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
- Performs other duties as assigned
Required Qualifications
- Graduate of an accredited medical assistant or surgical technician program
- Minimum of 2 years comparable clinical back office medical assistant experience.
- BLS (Basic Life Support) certification required.
Preferred Qualifications
- Excellent computer skills and familiarity with Microsoft products.
- Reading, writing, and excellent oral proficiency in the English language.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability and initiative.
- Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
- Comfort and efficiency with multi-tasking, issue resolution, and conflict management.