Certified Medical Assistant Clinical Manager

Job Summary:

The Clinical Manager works closely with the CMA Leads and CNO to coordinate and implement new and on-going education and training of all Clinical Staff. In addition, will perform evaluations, supervise daily activities, and manage time and attendance of clinical assistant staff.

Supervisory Responsibilities:

Oversight of CNA and CMA Clinical Assistants, CMA team leads

Duties/Responsibilities:

• Works closely with CMA Leads and to ensure consistent, comprehensive orientation experiences with all Clinical Staff
• Responsible for Orientation of all C.M.A.’s, C.N.A.’s as defined by the following:
  • o Coordination of Education Onboarding schedule
  • o Directly provide E.H.R. training and direct CMA lead to provide direct training
  • o Directly provide basic clinical procedures; rooming, intake, check-out, CLIA testing, etc.
  • o Ensures Clinical Competency list is completed prior to 90-day Evaluation
• Ongoing training for existing staff in conjunction with EHR upgrades and workflow changes
• Performs Office duties under C.M.A. scope of practice as needed
• Daily huddle with all areas of main clinic and at Elements as needed
• Performs all performance evaluations in coordination with CNO
• Performs all other duties as assigned
• Completes time and attendance tracking
• Counsels staff with corrective action process in coordination with CNO
• Assists in monitoring patient flow and clinic process efficiency

Competencies

• Ability to maintain confidentiality
• Ability to multi-task
• Ability to follow established procedures and maintain high level of organization
• Ability to orient other clinical staff members
• Ability to relate to persons of various economic levels and cultures and provide excellent communication.
• Ability to remain relaxed and calm under stressful situations
• Ability to speak and write fluently in English; Spanish desirable
• Ability to work independently and cooperatively
• Ability to have crucial conversations with staff and peers to ensure team members are held accountable and to ensure clear communication across the organization.

Education and Experience:

• High School Diploma or equivalent
• CPR certified
• Successful completion of a Certified Medical Assistant (CMA) required
• Training verification as a MA required
• Successful completion of testing required
• Two (2) years of successful experience in a clinical setting preferred

Physical Requirements:

• Ability to stand for extended periods of time, hand/eye coordination and manual dexterity necessary to deliver medical services and use equipment.
• Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
• Fine motor coordination sufficient to perform manipulative skills
• Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)

Salary : $23 - $35