WMS Applications Manager

Summary/Objective

The WMS Applications Manager role is responsible for the ownership and technical management of the Blue Yonder Warehouse Management System (WMS) at Crossgate Logistics. This includes system configuration, upgrade planning and execution, vendor and customer liaison, integration development, and Level 3 production support. The role also oversees the design and maintenance of custom MOCA/SQL solutions, documentation, and training resources.

This position also owns the company’s automation systems, specifically the AutoStore ASRS and its Blue Yonder client interface, ensuring operational continuity, disaster recovery readiness, and integration with the WMS. The role requires expertise in both the functional and technical aspects of Blue Yonder WMS, along with a strong understanding of system capabilities and limitations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Own the configuration, technical management, and upgrade path of the Blue Yonder WMS.
• Develop, maintain, and troubleshoot custom MOCA, SQL, and Groovy-based processes, reports, and integrations.
• Design and support inbound/outbound EDI/API and file-based integrations with carriers, customers, and vendors (e.g., 940/945 flows, SPS, ShipStation, Shippo, Cornerstone, Atadex).
• Provide Level 3 production support, including incident resolution, root cause analysis, and vendor escalation as required.
• Manage the AutoStore ASRS system, including responsibility for the BY client interface (web page), ensuring WMS integration, uptime, and disaster recovery readiness.
• Lead testing efforts for upgrades, integrations, and automation as well as the creation and maintenance of test plans.
• Document system processes, configurations, and training materials for internal teams.
• Liaise with vendors and customers to resolve issues, manage deliverables, and ensure alignment with business needs.
• Partner with warehouse operations and IT teams to identify, design, and deliver scalable WMS solutions.
• Support ongoing process improvement initiatives by analyzing operational workflows and recommending configuration changes.

Desired Skills and Knowledge

• Deep understanding of warehouse logistics operations and ability to align system configuration with real-world workflows.
• Expert-level knowledge of Blue Yonder WMS, with the ability to troubleshoot, optimize, and design new functionality.
• Strong capability in data analysis and problem-solving, including mapping and interpreting complex data flows.
• Proficiency with MOCA, SQL, and Groovy for developing solutions, reporting, and process automation.
• Familiarity with EDI/API standards and practices; ability to design and support integrations using multiple protocols and formats.
• Knowledge of automation systems such as AutoStore, with accountability for system interfaces and disaster recovery readiness.
• Comfort working in Azure Server environments, with experience supporting service performance and migrations.
• Strong documentation and knowledge transfer skills to support training and continuity.
• Effective communication and collaboration skills for working across technical teams, operations, vendors and customers.                                                                                                                                

Required Education and Experience

• Bachelor’s Degree in Information Technology, Supply Chain, Logistics, or related field (or equivalent experience).
• Minimum two (2) years of logistics or supply chain experience with a strong understanding of warehouse operations.
• Minimum three (3) years of IT experience, preferably in application support, database management, or systems integration.
• Direct experience with Blue Yonder WMS is highly preferred; other warehouse or logistics ERP/WMS systems considered with demonstrated ability to transfer knowledge.
• Able to maintain a regular work schedule.
• Must speak, read and understand English fluently.
• Must be able to maintain confidentiality in all aspects of staff and company information.

Competencies

• Cross-Functional Collaboration – able to partner with operations, IT, vendors, and customers to deliver solutions.
• Technical Leadership – provides guidance on WMS configuration, automation systems, and integration strategies.
• Process Improvement / Continuous Improvement – identifies workflow bottlenecks, recommends system enhancements, and drives more efficient operations.
• Change Management – experienced in leading system upgrades, migrations, and new technology adoption with minimal disruption.
• Analytical Problem-Solving – strong ability to diagnose issues, identify root causes, and implement solutions.
• Data-Driven Decision Making – leverages SQL, reporting, and analytics to support operational and strategic initiatives.
• Training & Knowledge Transfer – develops documentation, test plans, and training materials to ensure long-term system continuity.
• Vendor & Stakeholder Management – effectively manages expectations, deliverables, and escalations across multiple partners.
• Attention to Detail & Accountability – ensures system accuracy, data integrity, and reliable execution of warehouse processes.

Supervisory Responsibility

This position supervises departmental team members as needed to meet the demands and workload of the warehouse.  

Work Environment

This job operates in a professional, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets. This job also operates in a warehouse environment and may be exposed to physical risks, such as operating dangerous equipment, and being exposed to seasonal inclement weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Individual may need to sit, stand, and bend as needed. This position may require walking on level surfaces for extended periods, as well as reaching above shoulder height, below the waist, or lifting as needed throughout the workday. Proper lifting techniques are required. This position may occasionally handle average weight objects of up to 40 pounds.

Position Type and Expected Hours of Work

This is an exempt position. Exempt employees are expected to work as much of each workday as is necessary to complete their job responsibilities. Overtime or additional compensation is not provided to exempt employees. Position is eligible for annual company performance bonus. Must be able to maintain our regular schedule of Monday through Friday from 7:00 a.m. to 4:00 p.m. However, additional hours may be required to meet company deadlines.

Conditions of Employment. 

• This position is employment “at will “pursuant to Georgia labor code.
• Must be authorized to work in the United States; we will not provide sponsorship for employment visa

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.