What are the responsibilities and job description for the Customer Service Representative position at CrossFire Group?
We have a great client that is looking for a Customer Service Specialist in Farmington Hills, MI!This is a 13-week contract with the possibility of extension or direct hire. The pay rate is $22.60 per hour.Job Summary: This position has the following primary objectives with respect to customer relations:Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customersSupport corporate and departmental goals, member enrollment activities and product implementationsResearch, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retentionEducate members and prospective members to promote HAP as the health care coverage of choice.Qualifications:Associate’s Degree OR minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.High degree of integrity, patience, maturity, empathy, tact and Diplomacy.Problem solving skills, flexibility, good judgment and ability to provide service excellence.Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.Ability to handle multiple priorities concurrently in a timely and accurate manner.Strong interpersonal, listening, verbal communication and business writing skills.Efficiency in using a PC and various Microsoft programs.Fundamental understanding of HMO/PPO/POS delivery system and claims billing.Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled.Apply Today!#IND1Company DescriptionUsing the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.
Salary : $23