Network Support Engineer

Contract Length: Temporary Contract

Location: Cary, NC

Work Setup: On-site

Our Global Customer Operations team is dedicated to delivering reliable service, technology, and support that helps customers thrive. The Network Support Engineer will provide front-line technical support for customer network issues while ensuring a best-in-class customer experience.

Network Support Engineer Responsibilities

• Provide technical support for customers experiencing network issues across routing, switching, and wireless environments.
• Maintain devices within customer networks and ensure service continuity.
• Document all customer interactions, troubleshooting steps, and resolutions using provided ticketing tools.
• Monitor ticket queues and follow up to ensure timely resolution within agreed Service Level Agreements (SLAs).
• Escalate unresolved issues to the appropriate support teams while advocating for the customer.
• Mentor less experienced colleagues and support team knowledge-sharing.
• Maintain user, customer, and departmental confidentiality at all times.
  
  

Network Support Engineer Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 3–5 years of targeted experience in technical support, network operations, or a related IT environment.
• Experience with networking technologies, including routing, switching, and wireless.
• Fluency in English, both written and verbal.
• Ability and willingness to work in a 24x7 environment, including weekends, nights, and holidays as needed.
• Must be legally able to support servers that host government and legal entities.
• Ability to obtain a Government Confidential Security Clearance.
  
  

Network Support Engineer Preferred Qualifications

• Degree in Information Technology or a related field.
• Cisco certification such as CCNA, JNCIA, or equivalent.
• Experience in a service provider, network services, or service desk environment.
• Understanding of ITIL methodology.
• Experience using ticketing software and customer support tools.
  
  

This Network Support Engineer role is ideal for someone who is organized, detail-oriented, customer-focused, and committed to integrity, accountability, respect, and excellence. The Network Support Engineer will play a key role in resolving issues quickly while helping customers maintain reliable network performance.

We look forward to reviewing your application!