Executive Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Executive Assistant provides administrative and operational support to the Senior Loan Officer, helping to manage daily workflows that facilitate the timely and efficient execution of revenue-generating activities. This role is responsible for assisting with calendar scheduling, task tracking, email management, client communications, and marketing-related initiatives, such as social media content and video production.

Job Responsibilities

• Manage and maintain the Senior Loan Officer’s calendar, scheduling face-to-face meetings 1–2 weeks in advance.
• Track and oversee daily “theme day” workflows (e.g., client outreach, pipeline updates, referral engagement), ensuring task lists are defined, prioritized, and completed.
• Prepare call lists for the Senior Loan Officer to use during commute periods, enabling productive use of drive time and minimizing downtime.
• Proactively support the Senior Loan Officer by anticipating professional needs and resolving operational challenges to maintain focus and momentum, including managing daily logistics such as scheduling and meal coordination.
• Coordinate gifting and client appreciation efforts, including preparing, stamping, and mailing thank-you cards and follow-up communications.
• Oversee video content production featuring the Senior Loan Officer, including filming, editing, and publishing at least twice weekly across designated platforms to support brand visibility, client engagement, and marketing initiatives.
• Monitor the Senior Loan Officer’s email inbox, responding to and resolving 90% of the incoming messages to ensure timely communication and reduce administrative workload.
  
  

Qualifications And Skills

• High School Diploma or equivalent.
• Experience working successfully in a dynamic, hands-on environment.
• Comfortable with navigating digital tools and social media platforms to execute marketing-related tasks.
• Skilled in anticipating needs, navigating challenges, and driving tasks forward with efficiency.
• Advanced organizational and time management skills.
• Excellent communication skills.
• Proficient in Microsoft Office Suite (i.e., Word, Excel, Outlook).
  
  

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range

• Hourly Rate: $17.00 - $19.00
• This position is bonus plan eligible
  
  

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.