Dialer

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

We Care! CrossCountry Mortgage offers eligible employees a robust, industry leading benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with a generous employer match! We also offer company-provided Short-Term Disability, Employee Assistance, and Wellness Programs. Those who work at our corporate headquarters in Northeast Ohio also enjoy a casual dress code, an on-site market cafe, and an upbeat working environment!

Position Overview:

The Dialer is responsible for calling branch leads and setting appointments. The Dialer will act in the capacity of a Dialer for a specified amount of time and transition into a sales, Loan Originator/Office role.

Job Responsibilities:

• Handle a high volume of outbound calls, up to 100 daily
• Schedule and book meetings for Branch Manager and other applicable Managers
• Provide superior customer service to branch clients including but not limited to Realtors
• Independently train, learn and grow into a Loan Officer/Originator with the assistance of Branch Manager
• Continue education with specified designated training programs in order to build a database for future clientele
• Perform other administrative duties as assigned

Qualifications and Skills:

• High School or General Education Diploma (GED) required
• Working knowledge of Microsoft Office required
• Minimum of 1 year experience making outbound calls
• Velocify experience preferred
• Previous banking, financial services, or mortgage experience preferred
• Excellent customer service, written and verbal communication skills
• Ability to work well under pressure and adjust to varied work load
• Must be independent, self-motivated and organized
• Must be high-energy and have a positive attitude

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• telemarketing: 1 year (Preferred)

Work Location: In person

Salary : $12 - $18