What are the responsibilities and job description for the Consumer Direct Mortgage Loan Officer position at CrossCountry Mortgage, LLC?
Company Description CrossCountry Mortgage, LLC is a nationwide mortgage lender founded in 2003 with a mission to provide clear and fast home loans. Now recognized as America’s #1 Retail Mortgage Lender, the company focuses on leading the industry while deeply investing in the communities it serves. Team members join a network of more than 7,000 professionals who are driven to advocate for clients and deliver a winning mortgage experience. CrossCountry Mortgage’s culture emphasizes performance, collaboration, and community impact through initiatives like CCM Cares and local events. The company is committed to equal housing opportunity and operates under NMLS3029.
Role Description The Consumer Direct Mortgage Loan Officer is a full-time, on-site role based in Cincinnati, OH. This position is responsible for originating residential mortgage loans by responding to consumer inquiries, assessing borrower needs, and recommending appropriate loan products. Day-to-day tasks include guiding applicants through the mortgage process, collecting and reviewing documentation, coordinating with underwriting and processing teams, and ensuring loans comply with regulatory and company guidelines. The Loan Officer will maintain strong customer relationships through proactive communication, provide clear explanations of loan terms and options, and work to close loans efficiently and accurately. The role also involves meeting production goals, staying informed about industry trends and lender programs, and contributing to a positive, high-performance sales environment.
Qualifications
Role Description The Consumer Direct Mortgage Loan Officer is a full-time, on-site role based in Cincinnati, OH. This position is responsible for originating residential mortgage loans by responding to consumer inquiries, assessing borrower needs, and recommending appropriate loan products. Day-to-day tasks include guiding applicants through the mortgage process, collecting and reviewing documentation, coordinating with underwriting and processing teams, and ensuring loans comply with regulatory and company guidelines. The Loan Officer will maintain strong customer relationships through proactive communication, provide clear explanations of loan terms and options, and work to close loans efficiently and accurately. The role also involves meeting production goals, staying informed about industry trends and lender programs, and contributing to a positive, high-performance sales environment.
Qualifications
- Experience working as a Loan Officer, with a track record of originating residential mortgage loans.
- Knowledge of the Mortgage Industry, including current regulations, products, and market trends.
- Strong understanding of Mortgage Lending processes, from application to closing.
- Familiarity with Underwriting standards and documentation requirements to support loan approvals.
- Demonstrated Customer Service skills, including clear communication, empathy, and problem-solving.
- Relevant state licensing and NMLS registration, or eligibility and willingness to obtain required licenses.
- Proficiency with loan origination systems, CRM tools, and basic office software.
- Ability to work in a fast-paced, goal-oriented environment, with strong organizational and time-management skills.
- High school diploma or equivalent required; college coursework or degree in business, finance, or related field preferred.
- Bilingual capabilities and prior experience in consumer direct or call center environments are a plus.