What are the responsibilities and job description for the Service Technician I - Scale position at Cross Technologies Inc.?
At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.
We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.
Technician benefits:
- company vehicle / gas card
- monthly technician bonus plan
- medical benefits after 30 days of employment
- 401K
- ESOP - employee stock ownership plan
- 3 weeks of PTO
Job Summary:
Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.
Essential Functions:
Maintenance, calibration and / or repair of Industrial Scales
Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.
Consistently maintain good work attendance and productive work ethic.
Minimum Requirements / Qualifications:
Strong mechanical, electronic and / or technical background in industrial environment
Valid driver’s license and clean driving history required
Class B CDL license a plus
Welding and/or Concrete knowledge is a plus
Strong interpersonal and customer service skills
2 Year Technical Degree preferred but not required
Military service or calibration experience a plus
Computer literate
Performance driven and customer focused
Local travel, occasional overnights required
Core Competencies:
Commitment to Excellence - Check your work
Customer Relationship Management - communicate with customers to deliver better service
Methodical Approach - troubleshooting