Claim Advocate

Job Title: Claims Advocate

Location: Manchester, NH

Cross Insurance welcomes you. We need your talent and expertise.

We believe claims handling is where trust is earned. We’re looking for a Claims Advocate to join our close-knit claims team.

Position Summary

When our clients experience a loss, they rely on our knowledgeable, steady professionals to guide them through complex situations with clarity, empathy, and confidence. The Claims Advocate plays a vital role in coordinating and managing a full spectrum of commercial and personal lines Property & Casualty (P&C) claims (Auto, Property, Liability, Cyber and more). As part of the claims team, you will work closely with Producers, Account Managers, and insurance carriers to ensure accurate reporting, efficient handling, and strong advocacy for our clients.

What You’ll Do

• Claims Advocacy: Serve as the primary point of contact for clients, providing empathetic guidance and timely updates throughout the claim lifecycle. Review claim decisions, denial letters, and policy language to help ensure client interests are protected.
• Reporting & Coordination: Receive and report new claims to carriers via the Agency Management System (AMS360) and carrier portals; collaborate with adjusters and internal teams to ensure timely claim progress and resolution.

• Documentation: Maintain precise, organized records of all claim activities in compliance with agency standards, including monitoring and completing suspense items.

• Relationship Management: Build strong rapport with Producers, Account Managers, and carrier partners to optimize service strategies.

• Professional Growth: Participate in ongoing training to stay current on industry trends, policy changes, emerging risks, and new lines of coverage.
• Additional responsibilities as needed

What We’re Looking For

• Client-first professionals with experience in P&C insurance, (claims, underwriting, account management, or related roles preferred).
• Experience interpreting insurance coverage and policy language is preferred.

• Excellent written and verbal skills; ability to remain calm and professional under pressure and to clearly explain coverage to clients.

• Solid judgment and attention to detail.

• Proficiency in Microsoft Office Suite; experience with AMS360 is a plus.

• Active NH P&C (adjuster or producer) preferred, or commitment to obtain a NH P&C Producer’s License.

Education & Designations

• Bachelor’s degree preferred.
• Industry designations (AIC, CPCU, or ARM) are a plus.

Compensation & Benefits

• Base salary range: $55,000 – $70,000, commensurate with location, skills, experience, and internal equity.
• Comprehensive benefits package including Medical, Dental, Vision, Life/AD&D, Short- and Long-Term Disability, 401(k) with company match, paid time off, and full support for continuing education and licensing.

Why Cross Insurance?

Founded over 65 years ago, Cross Insurance has grown into one of the region’s largest independent providers by staying true to our roots: service, innovation, and integrity. You’ll be part of a collaborative, supportive team that values experience, communication, and doing right by our clients.

If you enjoy advocating for clients, collaborating across teams, and making a meaningful difference every day, we’d love to hear from you.