Position: Front Desk Manager - Franco’s

Location: Mandeville, LA

Company: Cross Gates Family Fitness/Franco’s Athletic Club

About Us:

Cross Gates Family Fitness is a Top 50 health and fitness club dedicated to providing exceptional experiences for our members and their families. With a strong focus on community and well-being, we are committed to promoting an active lifestyle in a welcoming environment. We offer tennis, racquetball, sport training, world class fitness centers, luxurious locker rooms, a spa, full service cafe, indoor basketball courts, numerous pools and a full suite of rooms for child care.

Job Description:

• We are seeking a Front Desk Manager who is passionate about people, service, and leadership. This position is perfect for someone who thrives in a fast-paced environment, enjoys motivating others, and takes pride in creating a welcoming experience for every member and guest. The Front Desk Manager oversees the daily operations of the Front Desk team, ensures exceptional customer service standards are met, and works closely with management to support club operations and membership goals.

Responsibilities:

• Lead, train, and motivate the Front Desk team to deliver excellent customer service
  
  
• Manage scheduling, shift coverage, and daily team communication
  
  
• Oversee front desk operations, including check-ins, member inquiries, and POS transactions
  
  
• Support the Membership Department with tours, sales support, and new member onboarding
  
  
• Ensure the front desk area remains professional, organized, and efficient
  
  
• Handle member concerns and resolve issues promptly and professionally
  
  
• Maintain strong communication with all departments to ensure smooth operations
  
  
• Act as Manager on Duty (MOD) during assigned shifts—monitoring club activity, assisting staff, and ensuring consistent service and safety standards.

Requirements:

• Preferred management or supervisory experience in hospitality, customer service, or fitness

  
  
• Excellent leadership and communication skills
  
  
• Strong organizational and multitasking abilities
  
  
• Positive, team-focused mindset with a passion for health and wellness
  
  
• Ability to work a flexible schedule including evenings, weekends, and some holidays
  
  
• Basic computer proficiency and comfort with POS systems
  
  

• Must be 18 years of age or older

Compensation:

• $11.00-$13.00/hour based on experience

Benefits: Full Time

• Vacation Time
• Personal Time
• Free Family Club Membership
• 15%-25% discount on club products and services
• Medical, dental, and vision insurance
• HSA Match
• 401(k) retirement plan

• Professional development opportunities

• Positive and supportive work environment

How to Apply:

Interested candidates should apply below.

Cross Gates Family Fitness is an equal opportunity employer.

Cross Gates Family Fitness is an E-Verify employer.