What are the responsibilities and job description for the Dispatcher position at Cross Enterprises - Cross Concrete Pumping?
Company Description
Cross Enterprises - Cross Concrete Pumping is Michigan's leading provider of concrete pumping services, specializing in solutions that meet diverse industry needs. The company offers services that include concrete pumping, parts and accessories sales, new equipment sales, equipment repair, boom inspection, and operational training. Known for its expertise and reliability, Cross Concrete Pumping is committed to delivering quality service and maintaining the highest safety standards. With a robust presence in the industry, the company supports a wide range of construction projects across Michigan.
Role Description
This is a full-time, on-site Dispatcher role located in our Melvindale, MI office. The Dispatcher will manage scheduling and dispatching of concrete pumping equipment and operators to job sites. Responsibilities include maintaining accurate records, coordinating with customers and operators to ensure timely service, and optimizing routes for efficiency. Additionally, the Dispatcher will monitor and resolve any changes or challenges during daily operations to ensure customer satisfaction and operational excellence.
Qualifications
- Experience in scheduling, dispatching, and coordinating logistics
- Strong communication, customer service, and problem-solving skills
- Proficiency in record-keeping, data management, and working with industry-specific software is a plus
- Knowledge of construction, concrete pumping equipment, or related industries is preferred
- Ability to adapt quickly to changes and think on your feet in fast-paced environments
- Detail-oriented, organized, and able to manage multiple priorities effectively
- High school diploma or equivalent required; additional certifications in logistics or dispatching are advantageous