What are the responsibilities and job description for the Floral Customer Service Representative (Part-Time) position at Cross Creek Nursery?
Schedule: 2–3 days per week, 8:00 AM – 5:00 PM
Availability: Must be available to work Saturdays
Note: Additional hours required during major floral holidays (Christmas, Valentine’s Day, Mother’s Day, Thanksgiving)
Job Overview:
We are seeking a positive, organized, and detail-oriented Part-Time Floral Customer Service Representative to join our busy floral department. This role is essential for ensuring excellent customer communication, accurate order processing, and smooth coordination with our delivery team.
The majority of this role involves answering incoming phone calls, assisting customers with placing orders, and supporting our team with daily operations. You will also help coordinate with delivery drivers and occasionally field phone calls for other departments. The ideal candidate is a team player with a friendly attitude, excellent communication skills, and the ability to stay organized in a fast-paced environment.
Key Responsibilities:
- Answer incoming florist-related phone calls with professionalism and courtesy
- Accurately process customer floral orders for same-day or scheduled delivery
- Coordinate and communicate with delivery drivers regarding orders
- Respond promptly to floral department emails
- Occasionally answer calls for other departments and provide basic company information
- Reconcile monthly floral statements and prepare outgoing invoices
- Organize and file floral department paperwork
- Support the team during high-volume holiday weeks with extended hours
Qualifications:
- Prior customer service or administrative experience preferred
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to work independently and handle multiple tasks
- Positive attitude and a collaborative, team-oriented mindset
- Availability to work extra hours during peak floral holidays
- Familiarity with FTD systems is a plus
Position Details:
- Part-Time: 2–3 days per week
- Hours: 8:00 AM – 5:00 PM (8–9 hour shifts)
- Required Availability: Saturdays and major floral holidays