What are the responsibilities and job description for the Universal Banker position at Cross County Savings Bank?
About Cross County Savings Bank: Cross County Savings Bank is a local, FDIC-insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same to make a difference in the lives of our local customers and businesses and in the overall betterment of our community. Cross County Savings Bank was founded on this principle. From its origin, the founders mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals. We have remained dedicated to this objective throughout our 125 years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity. Customer satisfaction is at the forefront of all that we do and is the key to our longevity. Summary: The Universal Banker (UB) is responsible for prompt, courteous and efficient service while conducting teller and account-related transactions. This role requires the incumbent to operate in the dual capacity of Customer Service Representative (CSR) and Teller. The Universal Banker opens new accounts, processes monetary transactions, explains to customers the products and services that Cross County Savings Bank has to offer, resolves customer issues and builds relationships with customers based on trust. In addition, they are also responsible for the sales and servicing of all Bank products and services. The UB must maintain current knowledge of products, services and current bank promotions. They are accountable for providing operational support and exceptional customer service while maintaining essential controls and safeguards.Job Tasks:
- Assist customers as necessary in opening accounts, handling transactions, problem solving and inquiries
- Exercise prudent judgment in properly identifying customers for acceptance of new accounts and disbursal or transfer of funds
- Promote and cross sell banking product and services
- Assist the Branch Manager, Assistant Manager and Teller Supervisor with ATM proofs, branch proofs, locating a teller difference, check and daily work scanning and monthly audits
- Monitor BSA
- Assist with Branch Opening/Closure for the day
- Provide prompt, efficient and friendly services to a diverse customer base
- Open new accounts and recognize customer needs with suggestions appropriate to the banksproducts and services
- Ensure compliance with Know Your Customer/ AML, security, state and Federal regulations in accordance with bank policies and procedures
- Processing customers cash, checks, negotiable instruments, wires, bonds, mortgage payments, and any other financial transactions in an efficient and timely manner
- Verifying/updating customers identification and other personal documents as necessarybefore processing a transactionRunning and scanning all daily work, checks, cash memos, and negotiable instrument figureswhen performing end of day procedures (This includes sending daily check figures to Chase Bank
- Balancing and proving all currency in your cash drawer to your required totalsAdhering to policies outlined in the procedure manual and following management discretionwhen necessary
- Accompany the Branch Manager on outside business calls as well as attending community events tohelp increase brand awareness for the bank